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Endpoint Advanced installation error “could not download software”

Hey everyone,

I have an issue of installing the Endpoint Advanced, it keeps reporting the error “could not download software”. It also happens to the integrated installer which also has the Intercept X. However, the Intercept X works fine without any errors. I downloaded these installers from the Sophos Central. The firewall in Windows is off and there is no other firewalls installed. I have tied 5+ laptops, it repeats the same error, and I cannot switch other ICPs as I have to do these laptops within my office's internet. I found this problem since this Wednesday, before that, everything was working. The operating system is WIN 7 Does anyone know how can I fix it? Thanks in advance!

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0 Chris Reinking over 6 years ago

Glad I'm not the only one. Our Sophos Central installer is just stuck on "preparing download" starting yesterday and never does anything. Something seems to be going on with Sophos servers. I submitted a ticket but haven't heard anything back.
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0 Robin Li over 6 years ago in reply to Chris Reinking

Oh, it seems like a universal issue. but I am still able to download them, only the installation of endpoint advanced doesn't work. Please someone in Sophos to check the servers.
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0 QC over 6 years ago in reply to Robin Li

Hello Robin Li and Chris Reinking,

I know the forum names are misleading ... but why not posting in Central? This is definitely something not common to all product lines where Endpoint is part of but very Central-specific. And the Community is perhaps not the fastest support lane - isn't there a Support/feedback section in Central Admin (don't tell me it points back to here).

Christian
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0 QC over 6 years ago in reply to Robin Li

Hello Robin Li and Chris Reinking,

I know the forum names are misleading ... but why not posting in Central? This is definitely something not common to all product lines where Endpoint is part of but very Central-specific. And the Community is perhaps not the fastest support lane - isn't there a Support/feedback section in Central Admin (don't tell me it points back to here).

Christian
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