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Upgrading? Need advice? Let us know!

lilhavoc

I want to ask you, our esteemed customers, what information Sophos could provide to make upgrading easier. This applies to upgrades from any version, but I'd love to be able to address people's concerns about the upgrade from Enterprise Console version 3 to version 4 especially.

We've got a great couple of upgrade guides, but what else can we do? What would you like to know more about?

Want to tell us how to do our jobs?? :smileyvery-happy: We'd love to hear to your suggestions, so let's talk!!

Thanks,

Lil

:1039


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    Hi Keith,

    In order to fully understand your experience during the upgrade, would you be able to clarify a couple of point to help us improve the process for the future?

    When you first ran the installer on the database machine to create the new SOPHOS4 database in your SQL instance, did this succeed? Do you know if the new SOPHOS4 database was created ok at this stage?

    When you then ran the installer on the management server to upgrade that component, did the Sophos Management Service fail to start due to:

    1. the absence of the SOPHOS4 database, as a result of the first step failing?
    2. The custom security permissions?

    We'd like to understand whether the problem was either:

    • the inability to create the SOPHOS4 database (in which case you should find an error in “%programfiles%\Sophos\Enterprise Console\DB\InstallDB.log”),
    • the migration of data from the SOPHOS3 database to the newly created SOPHOS4 database
    • or the failure of the management service to start due to incorrect permissions? 

    Thanks,

    Lil

    :1569
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  • 0

    Hi Keith,

    In order to fully understand your experience during the upgrade, would you be able to clarify a couple of point to help us improve the process for the future?

    When you first ran the installer on the database machine to create the new SOPHOS4 database in your SQL instance, did this succeed? Do you know if the new SOPHOS4 database was created ok at this stage?

    When you then ran the installer on the management server to upgrade that component, did the Sophos Management Service fail to start due to:

    1. the absence of the SOPHOS4 database, as a result of the first step failing?
    2. The custom security permissions?

    We'd like to understand whether the problem was either:

    • the inability to create the SOPHOS4 database (in which case you should find an error in “%programfiles%\Sophos\Enterprise Console\DB\InstallDB.log”),
    • the migration of data from the SOPHOS3 database to the newly created SOPHOS4 database
    • or the failure of the management service to start due to incorrect permissions? 

    Thanks,

    Lil

    :1569
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