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Upgrading? Need advice? Let us know!

lilhavoc

I want to ask you, our esteemed customers, what information Sophos could provide to make upgrading easier. This applies to upgrades from any version, but I'd love to be able to address people's concerns about the upgrade from Enterprise Console version 3 to version 4 especially.

We've got a great couple of upgrade guides, but what else can we do? What would you like to know more about?

Want to tell us how to do our jobs?? :smileyvery-happy: We'd love to hear to your suggestions, so let's talk!!

Thanks,

Lil

:1039


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    John,

    Looking at my SUMTrace logs, I see for example:

    2010-03-10 16:15:01 : Wed Mar 10 16:15:01 2010 - No action
    2010-03-10 16:15:01 : Wed Mar 10 16:15:01 2010 - No action
    2010-03-10 16:15:02 : Wed Mar 10 16:15:02 2010 - No action
    2010-03-10 16:16:00 : Wed Mar 10 16:16:00 2010 - No action
    2010-03-10 16:16:01 : Wed Mar 10 16:16:01 2010 - No action
    2010-03-10 16:16:01 : Wed Mar 10 16:16:01 2010 - No action
    2010-03-10 16:16:02 : Wed Mar 10 16:16:02 2010 - No action
    2010-03-10 16:17:00 : Wed Mar 10 16:17:00 2010 - No action
    2010-03-10 16:17:01 : Wed Mar 10 16:17:01 2010 - No action
    2010-03-10 16:17:01 : Wed Mar 10 16:17:01 2010 - No action
    2010-03-10 16:17:02 : Wed Mar 10 16:17:02 2010 - No action
    2010-03-10 16:18:01 : Wed Mar 10 16:18:01 2010 - No action
    2010-03-10 16:18:02 : Wed Mar 10 16:18:02 2010 - No action
    2010-03-10 16:18:02 : Wed Mar 10 16:18:02 2010 - No action
    2010-03-10 16:18:02 : Wed Mar 10 16:18:02 2010 - No action
    2010-03-10 16:19:01 : Wed Mar 10 16:19:01 2010 - No action
    2010-03-10 16:19:02 : Wed Mar 10 16:19:02 2010 - No action
    2010-03-10 16:19:02 : Wed Mar 10 16:19:02 2010 - No action
    2010-03-10 16:19:02 : Wed Mar 10 16:19:02 2010 - No action

    You can see that every minute it's producing 4 entries (I have 4 packages in two subscriptions so that makes sense) with 'no action'. Even though the log states no action, SophosUpdateMgr is still busy. So this looks like the schedule is running every minute of every day rather than what's in the schedule 'every 15 minutes' for 'threat detection data updating'. Is that right?

    Also, was an update released today to SophosUpdateMgr.exe . Timestamp still shows last november but I noticed that the app has shutdown today and restarted - something that hasn't happened since reboot and I can see the total CPU time in taskman which was over 100 hours has gone back to just 36 minutes so far.

    Matt

    :1813
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  • 0

    John,

    Looking at my SUMTrace logs, I see for example:

    2010-03-10 16:15:01 : Wed Mar 10 16:15:01 2010 - No action
    2010-03-10 16:15:01 : Wed Mar 10 16:15:01 2010 - No action
    2010-03-10 16:15:02 : Wed Mar 10 16:15:02 2010 - No action
    2010-03-10 16:16:00 : Wed Mar 10 16:16:00 2010 - No action
    2010-03-10 16:16:01 : Wed Mar 10 16:16:01 2010 - No action
    2010-03-10 16:16:01 : Wed Mar 10 16:16:01 2010 - No action
    2010-03-10 16:16:02 : Wed Mar 10 16:16:02 2010 - No action
    2010-03-10 16:17:00 : Wed Mar 10 16:17:00 2010 - No action
    2010-03-10 16:17:01 : Wed Mar 10 16:17:01 2010 - No action
    2010-03-10 16:17:01 : Wed Mar 10 16:17:01 2010 - No action
    2010-03-10 16:17:02 : Wed Mar 10 16:17:02 2010 - No action
    2010-03-10 16:18:01 : Wed Mar 10 16:18:01 2010 - No action
    2010-03-10 16:18:02 : Wed Mar 10 16:18:02 2010 - No action
    2010-03-10 16:18:02 : Wed Mar 10 16:18:02 2010 - No action
    2010-03-10 16:18:02 : Wed Mar 10 16:18:02 2010 - No action
    2010-03-10 16:19:01 : Wed Mar 10 16:19:01 2010 - No action
    2010-03-10 16:19:02 : Wed Mar 10 16:19:02 2010 - No action
    2010-03-10 16:19:02 : Wed Mar 10 16:19:02 2010 - No action
    2010-03-10 16:19:02 : Wed Mar 10 16:19:02 2010 - No action

    You can see that every minute it's producing 4 entries (I have 4 packages in two subscriptions so that makes sense) with 'no action'. Even though the log states no action, SophosUpdateMgr is still busy. So this looks like the schedule is running every minute of every day rather than what's in the schedule 'every 15 minutes' for 'threat detection data updating'. Is that right?

    Also, was an update released today to SophosUpdateMgr.exe . Timestamp still shows last november but I noticed that the app has shutdown today and restarted - something that hasn't happened since reboot and I can see the total CPU time in taskman which was over 100 hours has gone back to just 36 minutes so far.

    Matt

    :1813
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