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Sophos ERROR__SCANNING_FILES thumbnails in /tmp on Ubuntu 16.04 LTS

Michael Schreiber

Hello,

we've been using the free version of sophos for quite a while now. Last week, Sophos started to show this screen everytime a thumbnail for preview in Nautilus has to be created:

This is very anoying in the daily work as you have to klick it away a hundret times per day. Any ideas what changed or how it can be fixed?

Kind Regards,

Michael



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    I finally figured out this annoying problem by carefully reading the manual.  The proper command is:

    sudo /opt/sophos-av/bin/savconfig add ExcludeFileOnGlob '/tmp/.gnome_desktop_thumbnail.*'

    Note, you use ExcludeFileOnGlob which expands the * wildcard.  AND, you must enclose the target in quotes.  If you don't, you will only exclude existing thumbnails.

    Note, this does allow a virus to enter as a thumbnail.  Use at your own risk.

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  • 0

    I finally figured out this annoying problem by carefully reading the manual.  The proper command is:

    sudo /opt/sophos-av/bin/savconfig add ExcludeFileOnGlob '/tmp/.gnome_desktop_thumbnail.*'

    Note, you use ExcludeFileOnGlob which expands the * wildcard.  AND, you must enclose the target in quotes.  If you don't, you will only exclude existing thumbnails.

    Note, this does allow a virus to enter as a thumbnail.  Use at your own risk.

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