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Setup could not find ONTAP AV Connector. It must be installed for Cluster Mode Scanning to work

BillyHunter

Hi,

This error is displayed when we try to install savna3sfx.msi.

Does anyone have any ideas why this is happening?  We have successfully installed the ONTAP Connector and added the LIFs.  The service is running.

Any help appreciated.

Billy



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  • 0

    Hello, we also have the same problem, same situation with ontap connector already installed. I have just opened a support request at sophos support. Looking forward for your help.

    Marco N.

  • 0 in reply to ItaToNik

    We have resolved this by performing the following steps

    1. Download the software from the Sophos Website
    2. Copy the download to the desktop of the AV server.
    3. On the AV Server you need to add your service account DOMAIN\Username to the Domain Admins group
    4. To install the software you need to run a command prompt as admin.  Right click the start menu and select Command Prompt (Admin)
    5. Browse to the file you saved on your desktop earlier and run savna3sfx.msi
    6. Select Run at the following prompt
    7. Agree to the licence terms and select Next,
    8. Select Next at the following screen,
    9.  Select the Data ONTAP 7-Mode and click Next,
    10. ##Do not select the clustered option as it does not work ##
    11. Enter the credentials of the service account DOMAIN\Username and select Next,
    12. Click Install at the following screen,
    13. The program will start to install and the following screen will be displayed.  On completion select Close.
    14. Double click the Sophos AV machines icon displayed on your desktop.
    15. Expand the Sophos Anti-Virus for NetApp until you see AV Machines.  Right click and select Switch to Cluster-Mode scanning.
    16. Select Yes at the following two prompts,
    17. Double click the Sophos AV machines icon displayed on your desktop.
    18. Expand the Sophos Anti-Virus for NetApp until you see AV Machines.  Right click and select Add AV Machines,
    19. Enter the local AV server in the Name field and the vFiler Description (vFiler Head_#_NA#) and select OK.

    The server will be displayed and you can see the service status in the right hand pane.

    You can continue to add all servers that belong to the cluster until complete.

    Installation is now complete.  

    Let me know how that goes Marco.

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  • 0 in reply to ItaToNik

    We have resolved this by performing the following steps

    1. Download the software from the Sophos Website
    2. Copy the download to the desktop of the AV server.
    3. On the AV Server you need to add your service account DOMAIN\Username to the Domain Admins group
    4. To install the software you need to run a command prompt as admin.  Right click the start menu and select Command Prompt (Admin)
    5. Browse to the file you saved on your desktop earlier and run savna3sfx.msi
    6. Select Run at the following prompt
    7. Agree to the licence terms and select Next,
    8. Select Next at the following screen,
    9.  Select the Data ONTAP 7-Mode and click Next,
    10. ##Do not select the clustered option as it does not work ##
    11. Enter the credentials of the service account DOMAIN\Username and select Next,
    12. Click Install at the following screen,
    13. The program will start to install and the following screen will be displayed.  On completion select Close.
    14. Double click the Sophos AV machines icon displayed on your desktop.
    15. Expand the Sophos Anti-Virus for NetApp until you see AV Machines.  Right click and select Switch to Cluster-Mode scanning.
    16. Select Yes at the following two prompts,
    17. Double click the Sophos AV machines icon displayed on your desktop.
    18. Expand the Sophos Anti-Virus for NetApp until you see AV Machines.  Right click and select Add AV Machines,
    19. Enter the local AV server in the Name field and the vFiler Description (vFiler Head_#_NA#) and select OK.

    The server will be displayed and you can see the service status in the right hand pane.

    You can continue to add all servers that belong to the cluster until complete.

    Installation is now complete.  

    Let me know how that goes Marco.

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