Hyper-V NDR Not Capturing Packets

You tried this guide?  Sophos Appliance Support Guide v1 

Is VLAN involved in your setup? 

The issue with packet capture was resolved by recreating the appliance. It seems on the first install it didn't download certain files to install but continued on anyway!

Yes, I have that guide.

Now we seem to be capturing data but Central is not reporting it, have a ticket open. Even the generate detection doesn't appear in Central.

The GUI we get on the Hyper-V appliance does not look like any of the documentation I see on the web, so would be good if that was updated.

Andy

The issue with packet capture was resolved by recreating the appliance. It seems on the first install it didn't download certain files to install but continued on anyway!

Yes, I have that guide.

Now we seem to be capturing data but Central is not reporting it, have a ticket open. Even the generate detection doesn't appear in Central.

The GUI we get on the Hyper-V appliance does not look like any of the documentation I see on the web, so would be good if that was updated.

Andy

This is what we are seeing as the Appliance console in Hyper-V, which is very different to what is displayed in the how to intstall on Hyper-V video by John Limb below.