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Sophos Endpoint and Apple macOS 11 Big Sur

DarrenTeagles

Our Endpoint Protection does not yet support macOS 11 (Big Sur). Please do not upgrade until we announce that we support it. We plan to have an Early Access Program (EAP) available soon so that you can test it on your own machines.
Apple will release macOS 11 on the 12th November, we plan to create an EAP in Central to test this release soon, but do not support it yet.

Central Device Encryption (CDE) for Mac version 1.5.3 does support macOS 11, this was rolled out recently but bear in mind that if you use both Endpoint and CDE you will still need to wait before upgrading to macOS 11.

On-premise customers will also get a version of endpoint protection that is supported on macOS 11 but will not have access to an EAP or Preview ahead of full support.

ARM-based CPUs are not currently supported. They require macOS 11 and additional testing and requirements. Sophos will support ARM-based CPUs, however, the details of that support will be provided at a later date.


Please check this KBA for up to date information: https://support.sophos.com/support/s/article/KB-000039501?language=en_US

Link to the Big Sur EAP on the Sophos Community



included info for Big Sur EAP
[edited by: FloSupport at 9:50 PM (GMT -8) on 2 Dec 2020]
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  • Hello Sophos Team,

    as partners we find the way of communication disastrous. There is no information other than the login to a Central Admin account, neither on the homepage of the partner portal nor by email; even if a widespread operating system is not able to ensure the functionality of the Sophos software. Instead, a threat and a knowledgebase article will be communicated in the community with the promise of an EAP on 23.11.2020. Honestly? Really serious? To the customers who are affected by the non-transparent information policy, let's just say - take a vacation until maybe the EAP comes and works? Until then, please do not use your Mac?

    Simply insane.

  • in reply to Alexander Reith

    Maybe don't blindly upgrade one's Macs to a brand new operating system on day one and wait it out for at least a few weeks or maybe a month or more before considering installing it using an older Mac as a test platform, test, and if good, roll it out to all users.  I didn't have any problem Googling Sophos' compatibility with Intercept-X and Home Premium and have warned our users accordingly.  Remain on Catalina or earlier macOSes for the time being.  I had emails relating to Intercept-X compatibility in good time too, so I can't say Sophos was late with the information. 

    Is it a bit disappointing that there is no compatible version of Sophos right now?  Yes, but at the same time, I'd rather Sophos do thorough testing against the public release and get it right without rushing things.  Catalina still works, and most of us should still be using that for a little while longer.

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