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Sophos Endpoint and Apple macOS 11 Big Sur

DarrenTeagles

Our Endpoint Protection does not yet support macOS 11 (Big Sur). Please do not upgrade until we announce that we support it. We plan to have an Early Access Program (EAP) available soon so that you can test it on your own machines.
Apple will release macOS 11 on the 12th November, we plan to create an EAP in Central to test this release soon, but do not support it yet.

Central Device Encryption (CDE) for Mac version 1.5.3 does support macOS 11, this was rolled out recently but bear in mind that if you use both Endpoint and CDE you will still need to wait before upgrading to macOS 11.

On-premise customers will also get a version of endpoint protection that is supported on macOS 11 but will not have access to an EAP or Preview ahead of full support.

ARM-based CPUs are not currently supported. They require macOS 11 and additional testing and requirements. Sophos will support ARM-based CPUs, however, the details of that support will be provided at a later date.


Please check this KBA for up to date information: https://support.sophos.com/support/s/article/KB-000039501?language=en_US

Link to the Big Sur EAP on the Sophos Community



included info for Big Sur EAP
[edited by: FloSupport at 9:50 PM (GMT -8) on 2 Dec 2020]
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  • Hello Sophos Team,

    as partners we find the way of communication disastrous. There is no information other than the login to a Central Admin account, neither on the homepage of the partner portal nor by email; even if a widespread operating system is not able to ensure the functionality of the Sophos software. Instead, a threat and a knowledgebase article will be communicated in the community with the promise of an EAP on 23.11.2020. Honestly? Really serious? To the customers who are affected by the non-transparent information policy, let's just say - take a vacation until maybe the EAP comes and works? Until then, please do not use your Mac?

    Simply insane.

  • in reply to Alexander Reith

    Alexander, 

    There were several communications on this subject, a tech alert went out in October, a critical alert on the 11th November as well as a support SMS and the banner in Central itself. The emails went to customers and partners with active assets, as your company does not have any active assets you did not receive the alerts. 

    We are not happy or comfortable about the position we are putting our customers and partners in but we are doing what we can to get support out as quickly as possible without compromising protection.

    Regards,

    Darren.

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  • in reply to Alexander Reith

    Alexander, 

    There were several communications on this subject, a tech alert went out in October, a critical alert on the 11th November as well as a support SMS and the banner in Central itself. The emails went to customers and partners with active assets, as your company does not have any active assets you did not receive the alerts. 

    We are not happy or comfortable about the position we are putting our customers and partners in but we are doing what we can to get support out as quickly as possible without compromising protection.

    Regards,

    Darren.

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