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Is there an issue with Sophos Intercept X and Internet Explorer 11?

Natalie Evans

We have seen Internet Explorer crash on every machine we install Sophos Interecpt X on. All of the Computers are Windows 10 (ver 1709).

 

We have had to change main browsers because of the constant crashing. On first opening it crashes on my own machine everytime. I have checked the LoadAppInit_DLLS in the registry and both are 0 (following on from another thread I read here).

 

Any idea what to try?  I have gathered some dumps of the crashes but don't have the experience to look at them.

 

Thank you

N@




[locked by: SupportFlo at 10:57 PM (GMT -8) on 8 Mar 2019]
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  • 0

    We have been experiencing this issue since November of 2017 and finally pinned it down to Sophos as well.  I had to disable Web Browser Projection on 900 PCs because this has rendered them useless.  Hopefully Sophos can get this resolved.

    I hope they get the Internet Explorer Lockdown issue fixed as well.

  • 0 in reply to BrianH

    Unknown said:

    I hope they get the Internet Explorer Lockdown issue fixed as well.

    What's the Lockdown issue?  I have an issue where a "Lockdown" event happens in IE when we use our line of business app.  The only solution that worked was to add the URL for the site to Trusted Sites in IE.  That makes Sophos let it slide, apparently.
  • 0 in reply to David Fosbenner

    I have a few websites with applications that trigger the IE Lockdown that I've been trying to pin down.  The website is a county GIS website: https://www.senecatechnologies.com/webgis, launching the SenecaInvo/WebGIS login app from the upper right throws the exploit.  Adding the site to Trusted Sites didn't work.  I had the same issue with the www.puresafety.com site.

    I had the same issue with the Apple VPP site but that one appears to be fixed.  Sophos support said that all of the sites were running VBScript God Mode which I am 100% certain isn't the case, especially with Apple.  Nobody at Apple would do anything in VB Script.

    The errors above are only triggered in IE.  I can open them in MS Edge and FireFox and they work fine.  I am also sitting behind an XG firewall that is letting them pass through.  That leads me to believe it is something with Intercept X.

    I even have a few application installations that trigger this exploit.  They have nothing to do with IE.  The only way to get the install to work is to disable the Hitman pro service.  

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  • 0 in reply to David Fosbenner

    I have a few websites with applications that trigger the IE Lockdown that I've been trying to pin down.  The website is a county GIS website: https://www.senecatechnologies.com/webgis, launching the SenecaInvo/WebGIS login app from the upper right throws the exploit.  Adding the site to Trusted Sites didn't work.  I had the same issue with the www.puresafety.com site.

    I had the same issue with the Apple VPP site but that one appears to be fixed.  Sophos support said that all of the sites were running VBScript God Mode which I am 100% certain isn't the case, especially with Apple.  Nobody at Apple would do anything in VB Script.

    The errors above are only triggered in IE.  I can open them in MS Edge and FireFox and they work fine.  I am also sitting behind an XG firewall that is letting them pass through.  That leads me to believe it is something with Intercept X.

    I even have a few application installations that trigger this exploit.  They have nothing to do with IE.  The only way to get the install to work is to disable the Hitman pro service.  

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