Install fail with 134 return code - MSI 1603

Hello Jose,

Valor devuelto 3 might be written to the log more than once. This is the "final" message but not the one near the point of error. Please search upwards for another occurrence of Valor devuelto 3 and there you should find the error details.

Christian

Hi Christian,

thanks for your reply. There is only two occurrence of "valor devuelto 3". The one that I posted before and this:

MSI (s) (18:F8) [16:30:05:125]: Executing op: FileCopy(SourceName=bq-jz8iz.crl|sophosca2.crl,SourceCabKey=sophosca2.crl,DestName=sophosca2.crl,Attributes=512,FileSize=475,PerTick=32768,,VerifyMedia=1,,,,,CheckCRC=0,,,InstallMode=58982400,HashOptions=0,HashPart1=-540208571,HashPart2=-1606669929,HashPart3=871542603,HashPart4=-1241471107,,)
MSI (s) (18:F8) [16:30:05:125]: File: C:\Documents and Settings\All Users.WINDOWS\Datos de programa\Sophos\Certificates\Management Communications System\sophosca2.crl; To be installed; Won't patch; No existing file
MSI (s) (18:F8) [16:30:05:125]: Source for file 'sophosca2.crl' is uncompressed, at 'C:\DOCUME~1\ADMINI~2.SER\CONFIG~1\Temp\sophos_bootstrap\mcsep\Sophos\Certificates\Management Communications System\'.
MSI (s) (18:F8) [16:30:05:125]: Note: 1: 2318 2: C:\Documents and Settings\All Users.WINDOWS\Datos de programa\Sophos\Certificates\Management Communications System\sophosca2.crl
MSI (s) (18:F8) [16:30:05:156]: Executing op: FileCopy(SourceName=ymsdc0ag.crt|sophosca2.crt,SourceCabKey=sophosca2.crt,DestName=sophosca2.crt,Attributes=512,FileSize=1142,PerTick=32768,,VerifyMedia=1,,,,,CheckCRC=0,,,InstallMode=58982400,HashOptions=0,HashPart1=899484485,HashPart2=1068736713,HashPart3=-85403264,HashPart4=170302114,,)
MSI (s) (18:F8) [16:30:05:156]: File: C:\Documents and Settings\All Users.WINDOWS\Datos de programa\Sophos\Certificates\Management Communications System\sophosca2.crt; To be installed; Won't patch; No existing file
MSI (s) (18:F8) [16:30:05:156]: Source for file 'sophosca2.crt' is uncompressed, at 'C:\DOCUME~1\ADMINI~2.SER\CONFIG~1\Temp\sophos_bootstrap\mcsep\Sophos\Certificates\Management Communications System\'.
MSI (s) (18:F8) [16:30:05:156]: Note: 1: 2318 2: C:\Documents and Settings\All Users.WINDOWS\Datos de programa\Sophos\Certificates\Management Communications System\sophosca2.crt
MSI (s) (18:F8) [16:30:05:156]: Executing op: CacheSizeFlush(,)
MSI (s) (18:F8) [16:30:05:156]: Executing op: InstallProtectedFiles(AllowUI=0)
MSI (s) (18:F8) [16:30:05:156]: Executing op: ActionStart(Name=RestoreConfig,,)
MSI (s) (18:F8) [16:30:05:156]: Executing op: CustomActionSchedule(Action=RestoreConfig,ActionType=3329,Source=BinaryData,Target=RestoreConfigFile,CustomActionData=C:\Documents and Settings\All Users.WINDOWS\Datos de programa\Sophos\Management Communications System\Endpoint\Config\Config.xml)
MSI (s) (18:F8) [16:30:05:156]: Executing op: ActionStart(Name=UpdateConfig,,)
MSI (s) (18:F8) [16:30:05:171]: Executing op: CustomActionSchedule(Action=UpdateConfig,ActionType=3073,Source=BinaryData,Target=UpdateConfigFile,CustomActionData=C:\Documents and Settings\All Users.WINDOWS\Datos de programa\Sophos\Management Communications System\Endpoint\Config\Config.xml,dzr-mcs-amzn-us-west-2-fa88.upe.p.hmr.sophos.com,,)
MSI (s) (18:F8) [16:30:05:171]: Creating MSIHANDLE (14) of type 790536 for thread 3064
MSI (s) (18:F4) [16:30:05:171]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI87.tmp, Entrypoint: UpdateConfigFile
MSI (s) (18:C4) [16:30:05:171]: Generating random cookie.
MSI (s) (18:C4) [16:30:05:187]: Created Custom Action Server with PID 1616 (0x650).
MSI (s) (18:B0) [16:30:05:218]: Running as a service.
MSI (s) (18:B0) [16:30:05:234]: Hello, I'm your 32bit Elevated Non-remapped custom action server.
MSI (s) (18:F4) [16:30:05:718]: Closing MSIHANDLE (14) of type 790536 for thread 3064
MSI (s) (18:F8) [16:30:05:734]: User policy value 'DisableRollback' is 0
MSI (s) (18:F8) [16:30:05:734]: Machine policy value 'DisableRollback' is 0
La acción terminó a las 16:30:05: InstallExecute. Valor devuelto 3.

Thanks for your help.

Regards,

Jose

Hello Jose,

thanks. Looks like the UpdateConfigFile Custom Action fails - it should write  ...\Config\Config.xml - but I can see no indication why it does so. I don't really know Central or MCS so I can't say if there could be some additional CustomAction log (perhaps with MSI87 in its name).

Christian

Hello Jose,

thanks. Looks like the UpdateConfigFile Custom Action fails - it should write  ...\Config\Config.xml - but I can see no indication why it does so. I don't really know Central or MCS so I can't say if there could be some additional CustomAction log (perhaps with MSI87 in its name).

Christian

Hi Christian,

Thanks again for your help. I haven't any other log, and the problem with the MCS is beyond my reach. If anybody can help me, it would be much appreciated.

Regards,

Jose

Hello Jose,

I don't use Central so I can't do some testing, if no one else can give some hint (maybe jak?) you should contact Support directly.

Christian

It might be more useful to see the entire MSI log.

Maybe set:
HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\Installer
Reg_SZ: Logging
Value: voicewarmupx!

First... this will create a "Msi*.log" file in the installing users temp.  i.e. %temp% if you're running it as you, \windows\temp if the install is being called as system by AutoUpdate.

Maybe share that file with Pastebin or attach it here.

Regards,
Jak