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Issue: Sophos Central Partners or Customers may experience issues when creating trials

Hello,

When creating a new trial it may not appear in your dashboard and you may not receive an email for the trial. We are working on a fix and updates will be provided here.

Bob

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KayHoshour over 7 years ago

Is there a "fix" for this as yet? I need to setup another trial for an existing customer and have had no luck doing in the past.

Thanks,

Kay
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Bianson over 7 years ago in reply to KayHoshour

Hi Kay,

This issue should now be resolved, please attempt and let me know how it goes.

Regards,

Bob
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KayHoshour over 7 years ago in reply to Bianson

Hi Bob,

I will attempt and get back with you as soon as I can.

Stay tuned.

Kay
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KayHoshour over 7 years ago in reply to Bianson

Hi Bob,

I was able to create a trial this time and it appears in my portal. I am "assuming" that an email will be sent to my customer soon.

Thanks for your input.

Regards,

Kay
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