I figure many of us have had some *wonderful* support experiences and have been forced to device our own solutions to problems. I thought it might be a good idea to start a thread to share possible fixes we have each found and hopefully solve some problems together. Here are some of the things I have found:
| For Missing Web Intelligence service - run this command: |
| C:\Program Files\Sophos\Sophos Anti-Virus\Web Intelligence\swi_service.exe /registerService |
| Start the new service |
| For Sophos System Protection service stuck in stopping state: |
| Delete the following registry key: |
| HKLM\Software\Wow6432Node\Sophos\AutoUpdate\Products\{F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} |
| Restart the service 'Sophos Autoupdate' |
| For Sophos Network Threat Protection service crashing: |
| Change the service login from Local Service to Network Service (no password) |
| For Sophos Web Control service missing: |
| Check if the service is not registered (this key will not exist): |
| HKLM\System\CurrentControlSet\Service\Sophos Web Control Service |
| If needed, re-register the service: |
| C:\Program Files\Sophos\Sophos Anti-Virus\Web Control\swc_service.exe /service |
| Start the new service |
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