Morning,
Go A fun one.
Issue: Adobe Illustrator CC 2017 enters a state of unresponsive upon any user action. Such as opening/closing any file, selecting tab options (file, edit..ect), moving, adding, removing images from file. Making using Illustrator useless to our user.
This issue does not effect Mac users.
Hardware: We have a single user with a Lenovo P50. Windows 10 64bit, 32Gb of ram, i7 2.7 ghz prosessor, 238GB crutial SSD
Testing:
I went through making preference changes to scratch disk, unchecking GPU performance, lowering graphics setting to no avail.
Then I shifted to Sophos Endpoint v11.5.3
Under Setting, I disabled Realtime and Internet Real Time Scanning > tested with no success > reset settings to default
Tested disabling Peripheral Control and web control > no effect > reset settings to default
Fix:
Then disabled Ransomware Detection (Cryptoguard) > tested...Once this service was turned off, Illustrator opened without issue. The application, file, or making any changes changes to the file made Illustrator not once go into a state of unresponsive.
Workaround:
We have created a Sophos Central policy to disable this service only for this one user
We are waiting for a permanent fix for this issue.
Thanks
Shane
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