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How to unblock quarantined mails in Sophos Central Mail

Jozef Dresselaers

Does anybody know how a user can unblock quarantined mails in Sophos Central Mail?

Sophos claims there's a Sophos Central Emergency Inbox where the user can check their own allowed/quarantined/blocked mails but nobody seems to know the 'how' or 'where' a users can do this.

J.



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  • +2

    Hi Jozef, I responded to you in another thread, but for anyone else who stumbles upon or searches this subject, here is what I put.

     

    As far as users checking their quarantine, I did figure that out.  What you have to do is send a setup link to the end users for the Self Service Portal.  So go to the user in Sophos Central and click Email Setup Link, and click the box for Self Service Portal.  From there it will have the user create a password and then they can login and check and manage their quarantine at https://cloud.sophos.com/manage/self-service   The bad part about that, is they have to go check it often as there is no quarantine digest summary that is emailed to the user.

     

    Thanks

Reply
  • +2

    Hi Jozef, I responded to you in another thread, but for anyone else who stumbles upon or searches this subject, here is what I put.

     

    As far as users checking their quarantine, I did figure that out.  What you have to do is send a setup link to the end users for the Self Service Portal.  So go to the user in Sophos Central and click Email Setup Link, and click the box for Self Service Portal.  From there it will have the user create a password and then they can login and check and manage their quarantine at https://cloud.sophos.com/manage/self-service   The bad part about that, is they have to go check it often as there is no quarantine digest summary that is emailed to the user.

     

    Thanks

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