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Central Email - Quarantine Digest

DMR188

Hello, does anyone know a timeline on when quarantine digest emails will be available for end users?  

 

Thanks



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  • 0

    We dont know of a fixed date yet, but it should be in the plan for 2017. 

    You can checkout new features here - https://downloads.sophos.com/readmes/cloud/scloud_readme_eng.html 

  • 0 in reply to Safa

    I was originally told by a Sophos rep, prior to purchasing the service, that it was in the plan to be released in October of 2016.  Obviously that never happened.  I am beginning to feel like I was sold a bill of goods that will never be delivered on.  A quarantine email digest is a basic, must have feature, that should be delivered on ASAP and a vague answer of "it should be in the plan for 2017" is very non-committal.   I'm assuming you are tied in with Sophos somehow, but perhaps you are not.  If that is the case, my apologies.  Either it is in the plan or it is not, and Sophos customers deserve to know and they also deserve to know the timeline.  Better yet would be an actual target date to have it released and for Sophos to stick to what it says.

    Many of us get approval to purchase services such as this based on what Sophos tells us and we then pass that information along to our management.  I, for one, told my management that quarantine emails digests were slated to be available in October (2016) and part of the approval to move forward with this was based on that information which never actually happened.  It makes me look bad and that in turn makes me inclined to look elsewhere for SaaS based email filtering and endpoint protection.

    Those are just my thoughts on the topic.

     

  • 0 in reply to JeffDaughton

    hi there,

    we are in the middle of moving our (SMB - 150 Usr) SEC based on premise endpoint / web / mail to sophos central. We are more than shocked to notice that such a basic feature like quarantine digest is not implemented yet. Switching from on premise Sophos E-Mail Appliance to Sophos Central E-Mail now turns out to become a big mistake. (beside the problem of syncing smtp aliases of our ad users... another big problem)

    Needed:

    Daily or 2 times a day (customised time settings) quarantine digest with explanation how to register for login to personal end user quarantine and direct delivery option.

    Sophos - what are you doing ? Do we have to roll back - really ?

    best regards

    Bernd

  • 0 in reply to BerndWölfel

    I feel your pain as I described in my previous post.  Sophos not only put it in writing that they had this feature scheduled to be delivered last year, but it still says on their website for the email protection service, "They [users] can log in to the portal, or click from the daily quarantine summary to access the quarantine.".   It's highly misleading to be saying that on your product/service website and not actually having that feature [daily quarantine summaries] available.

    For anyone interested in that, you can see it towards the bottom of the page here:  https://www.sophos.com/en-us/products/sophos-email.aspx

    Sophos does have a feature request page you can visit and suggest changes to the service.  You can find that here: http://ideas.sophos.com/forums/285723-sophos-endpoint

    It's frustrating to see them respond to feature requests from that page while still not delivering on the core service features they listed on product launch.  I do give them some slack as this service is only around 6 months old, but at some point it starts to become a little ridiculous.  We can only hope that they will get the daily quarantine summaries done soon!

     

    -Jeff

     

     

     

  • 0 in reply to Safa

    I would never give any client a spam protection solution if the only way to check the spam is a web portal. This email security central product never should have been released until it included this feature.

  • 0 in reply to Safa

    Coming soon to Sophos Email on Central – February 2017 updates

    We’re pleased to announce the upcoming February releases for Sophos Email on Central – Emergency Inbox, and a new Central dashboard and reports.


    What’s changing and how you’ll benefit?

    The Emergency Inbox: In Sophos Email today, if your cloud email service provider experiences disruption or an outage, Sophos Email safeguards your email, automatically queuing mail until the server comes back online. With the Emergency Inbox, users will have access to those mails in their self-service portal for as long as the outage continues and stay productive.


    New dashboard and reports: This update brings a more consistent Central experience with email security status reports presented alongside endpoint, mobile, web and wireless. 

    We’ll add three reporting views:

    1. A Quick Summary tile on the main Sophos Central Dashboard:
      Showing total mails scanned and a breakdown of legitimate email, spam and viruses detected in the past 30 days

    2. Message History Log:
      Search mails by sender, recipient or subject, and view status for each mail including Accepted, Success, Quarantined or Failure states

    3. Message Summary Report:
      Shows email estate health by filtering total messages per day to view Scanned mails, Legitimate mail, and those detected as spam or found to contain viruses

    When will the updates take place?

    These new features will be added in two separate updates; The Emergency Inbox in the first half of February 2017, and new dashboard and reports added in late February.  These will automatically apply to all Sophos Email accounts with further information available after the release.

     

    hi there

    .... do we get this feature of daily end-user quarantine mail or just another fancy admin reportview ?

    Note: Even the first solution I ever used 2006 - former messagelabs (now symantec) - got this feature and most of your "new" reporting features along emergency mailbox.

    It just came not to my mind that I should miss this feature in the year 2017 selecting your product. So what is going on ?

    As soon as users will miss a mail (even if it no spam at all) they will call the it staff.

    We will miss so badly the process of giving them daily end-user quarantine reports at 9 am and 4 pm

     

    bernd

     

  • 0 in reply to BerndWölfel

    hi there,

     

    after I droped this topic upon our german sales representative I got this (unconfirmed):

    We keep waiting...

    best regards

    Bernd

  • 0 in reply to BerndWölfel

    At least it is a glimmer of hope that the quarantine digests are still on their roadmap and hopefully coming out next month!

    Time will tell.

     

    Thanks for the info.

    Jeff

  • 0 in reply to BerndWölfel

    Hi ,

     

    I expect the quarantine summary for end users to launch late April. If you have any questions about roadmaps I'm always happy to help.

     

    Regards 

     

    Richard (Sophos Email Product Marketing)

  • 0 in reply to Rich Beckett

    Any update on when the Quarantine Digest option will be available and/or released?

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