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Virus Alerting and Reporting

Is there a way to mitigate the kinds of alerts that show up in Sophos Central?  For example, there is an alert regarding that the server protection standard license will expire.  I really only want to be alerted when a computer has a potential infection that requires my attention.  All that extra stuff is just noise I have to sort through.

 

Is there a way for Sophos to send an email to us letting us know there's an issue on one of our customer's systems?  We are not receiving any alerts via email for our customers.    There doesn't seem to be a way for us to set up an email address to have those alerts sent to us.  The only place i can see where we could possibly set that up is under the customer's profile information.  If we change the email associated with the customer's account won't that change the owner of the account?

 



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  • Hello Greg, 

    At the moment there is no option to change email alert settings on Sophos Central. Email alerts are sent for medium or high severity events that will require action from you.

    To receive email alerts, you must have a Help Desk role or higher on your customer’s dashboard. You can manage roles by going to System Settings > Role Management.  Only existing users under People can be added on a role.