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Safe Browsing detected browser Internet Explorer has been compromised

John Campbell

We have just installed the intercept x client on several machines under a trial license. We are getting the following from Intercept X when IE is opened;

"Safe Browsing detected browser Internet Explorer has been compromised"

The version of IE11 is 11.09600.18499

We cannot find any information to understand what this error message actually means. Has anyone else come across this?

Is there anywhere that such error messages are documented in order to fully understand?

cheers



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Parents

  • Can anyone with the issue open up the application event log and filter by the ID "911".


    You should see a HitmanPro.Alert event. Please copy and paste this full alert and I will take a deeper look for you.

  • in reply to WomboCombo

    Here's one from a Windows 7 machine, IE 11

     

    http://pastebin.com/ZbDRf5pd

     

    Intruder

    PID          4344
    Application  C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Description  Internet Explorer 11

    Detour Report
    #  Address     Owner                    Disassembly
    -- ----------  ------------------------ ------------------------
    GdipCreateBitmapFromFile
     1 0x74515EA6  gdiplus.dll              JMP 0x74ee7ea1
     2 0x74EE7EA1  SOPHOS~1.DLL             

    GetFileVersionInfoSizeW
     1 0x74EC19D9  VERSION.dll              JMP 0x74ee457c
     2 0x74EE457C  SOPHOS~1.DLL             

    GetFileVersionInfoW
     1 0x74EC19F4  VERSION.dll              JMP 0x74ee455e
     2 0x74EE455E  SOPHOS~1.DLL             

    CreateActCtxW
     1 0x752391E7  kernel32.dll             JMP 0x74ee8f40
     2 0x74EE8F40  SOPHOS~1.DLL             

    FreeLibrary
     1 0x75233468  kernel32.dll             JMP 0x74ee953d
     2 0x74EE953D  SOPHOS~1.DLL             

    LoadLibraryExW
     1 0x752348FD  kernel32.dll             JMP 0x74ee9608
     2 0x74EE9608  SOPHOS~1.DLL             

    QueueUserWorkItem
     1 0x7524CA70  kernel32.dll             PUSH DWORD 0x70ec0022
                                            RET
     2 0x70EC0022  (anonymous; rooksdol.dll)

    ReplaceFile
     1 0x75250DFC  kernel32.dll             JMP 0x74ee8fbe
     2 0x74EE8FBE  SOPHOS~1.DLL             

    SetUnhandledExceptionFilter
     1 0x75238769  kernel32.dll             PUSH DWORD 0x71ae0022
                                            RET
     2 0x71AE0022  (anonymous; SOPHOS~1.DLL)

    SHExtractIconsW
     1 0x756D57F3  SHELL32.dll              JMP 0x74ee490d
     2 0x74EE490D  SOPHOS~1.DLL             

    connect
     1 0x761868F5  WS2_32.dll               JMP 0x719f0022
     2 0x719F0022  (anonymous; RapportGH.dll)

    getaddrinfo
     1 0x76184296  WS2_32.dll               JMP 0x70f90022
     2 0x70F90022  (anonymous; rooksdol.dll)

    GetAddrInfoExW
     1 0x7618A6DB  WS2_32.dll               JMP 0x71010022
     2 0x71010022  (anonymous; rooksdol.dll)

    sendto
     1 0x761834B5  WS2_32.dll               JMP 0x718d0022
     2 0x718D0022  (anonymous; RapportGH.dll)

    WSAConnect
     1 0x7618BCD5  WS2_32.dll               JMP 0x71990022
     2 0x71990022  (anonymous; RapportGH.dll)

    WSAConnectByList
     1 0x7619C07D  WS2_32.dll               JMP 0x71950022
     2 0x71950022  (anonymous; RapportGH.dll)

    WSAConnectByNameW
     1 0x7619C5CF  WS2_32.dll               JMP 0x71910022
     2 0x71910022  (anonymous; RapportGH.dll)

    WSAIoctl
     1 0x76182FE7  WS2_32.dll               PUSH DWORD 0x71850022
                                            RET
     2 0x71850022  (anonymous; rooksdol.dll)

    DdeInitializeW
     1 0x7638ABD1  USER32.dll               PUSH DWORD 0x71580022
                                            RET
     2 0x71580022  (anonymous; rooksdol.dll)

    GetClipboardData
     1 0x763A9FA4  USER32.dll               PUSH DWORD 0x71540022
                                            RET
     2 0x71540022  (anonymous; rooksdol.dll)

    GetMessageA
     1 0x76367BD3  USER32.dll               PUSH DWORD 0x70f40022
                                            RET
     2 0x70F40022  (anonymous; rooksdol.dll)

    GetMessageW
     1 0x763678E2  USER32.dll               PUSH DWORD 0x70f00022
                                            RET
     2 0x70F00022  (anonymous; rooksdol.dll)

    PeekMessageW
     1 0x763705D2  USER32.dll               PUSH DWORD 0x71810022
                                            RET
     2 0x71810022  (anonymous; rooksbas.dll)

    RegisterClassA
     1 0x7637541E  USER32.dll               PUSH DWORD 0x716e0022
                                            RET
     2 0x716E0022  (anonymous; rooksdol.dll)

    RegisterClassExW
     1 0x7636B185  USER32.dll               PUSH DWORD 0x71a50022
                                            RET
     2 0x71A50022  (anonymous; rooksdol.dll)

    RegisterClassW
     1 0x76368A65  USER32.dll               PUSH DWORD 0x71a20022
                                            RET
     2 0x71A20022  (anonymous; rooksdol.dll)

    TranslateMessage
     1 0x76367809  USER32.dll               PUSH DWORD 0x714e0022
                                            RET
     2 0x714E0022  (anonymous; rooksdol.dll)

    HttpAddRequestHeadersA
     1 0x767A64D0  WININET.dll              PUSH DWORD 0x714a0022
                                            RET
     2 0x714A0022  winhttp.dll              

    HttpOpenRequestA *
     1 0x76831470  WININET.dll              PUSH DWORD 0x71460022
                                            RET
     2 0x71460022  webio.dll                

    HttpOpenRequestW *
     1 0x767A5D10  WININET.dll              PUSH DWORD 0x71420022
                                            RET
     2 0x71420022  webio.dll                

    HttpSendRequestA
     1 0x7682AF60  WININET.dll              PUSH DWORD 0x713e0022
                                            RET
     2 0x713E0022  (anonymous; rooksdol.dll)

    HttpSendRequestExA
     1 0x768AA8D0  WININET.dll              PUSH DWORD 0x713a0022
                                            RET
     2 0x713A0022  (anonymous; rooksdol.dll)

    HttpSendRequestExW
     1 0x76822B30  WININET.dll              PUSH DWORD 0x71360022
                                            RET
     2 0x71360022  (anonymous; rooksdol.dll)

    HttpSendRequestW
     1 0x767A8A40  WININET.dll              PUSH DWORD 0x71320022
                                            RET
     2 0x71320022  (anonymous; rooksdol.dll)

    InternetCloseHandle
     1 0x767A1E70  WININET.dll              PUSH DWORD 0x712e0022
                                            RET
     2 0x712E0022  (anonymous; rooksdol.dll)

    InternetConnectA
     1 0x768313E0  WININET.dll              PUSH DWORD 0x712a0022
                                            RET
     2 0x712A0022  (anonymous; rooksdol.dll)

    InternetConnectW
     1 0x767A99A0  WININET.dll              PUSH DWORD 0x71260022
                                            RET
     2 0x71260022  (anonymous; rooksdol.dll)

    InternetGetCookieExA
     1 0x768AE800  WININET.dll              PUSH DWORD 0x71220022
                                            RET
     2 0x71220022  (anonymous; rooksdol.dll)

    InternetGetCookieExW
     1 0x76812010  WININET.dll              PUSH DWORD 0x711e0022
                                            RET
     2 0x711E0022  (anonymous; rooksdol.dll)

    InternetOpenA
     1 0x767BE1D0  WININET.dll              PUSH DWORD 0x711a0022
                                            RET
     2 0x711A0022  (anonymous; rooksdol.dll)

    InternetOpenW
     1 0x767BE760  WININET.dll              PUSH DWORD 0x71160022
                                            RET
     2 0x71160022  (anonymous; rooksdol.dll)

    InternetQueryDataAvailable
     1 0x767B7E30  WININET.dll              PUSH DWORD 0x71120022
                                            RET
     2 0x71120022  (anonymous; rooksdol.dll)

    InternetSetStatusCallback
     1 0x767BFD50  WININET.dll              PUSH DWORD 0x710e0022
                                            RET
     2 0x710E0022  (anonymous; rooksdol.dll)

    InternetWriteFile
     1 0x76822CB0  WININET.dll              PUSH DWORD 0x710a0022
                                            RET
     2 0x710A0022  (anonymous; rooksdol.dll)

    BitBlt
     1 0x76BA5EA5  GDI32.dll                PUSH DWORD 0x71660022
                                            RET
     2 0x71660022  (anonymous; rooksdol.dll)

    CoCreateInstanceEx
     1 0x77019CFE  ole32.dll                JMP 0x71620022
     2 0x71620022  (anonymous; rooksdol.dll)

    StgOpenStorageEx
     1 0x77046CDA  ole32.dll                JMP 0x74ed546b
     2 0x74ED546B  SOPHOS~1.DLL             

    CoInternetCombineUrlEx
     1 0x7719C9C0  urlmon.dll               PUSH DWORD 0x715e0022
                                            RET
     2 0x715E0022  (anonymous; rooksdol.dll)

    WinVerifyTrust
     1 0x773F273A  WINTRUST.dll             PUSH DWORD 0x71060022
                                            RET
     2 0x71060022  (anonymous; rooksdol.dll)

    NtMapViewOfSection
     1 0x7787FC60  ntdll.dll                JMP 0x71890022
     2 0x71890022  (anonymous; rooksdol.dll)


    Thumbprint
    5766f23574c441cd17770a583ce91d97c0c49e7e3b2588eb3d4c57d2b959c6d8

  • in reply to Gordon McLellan1

    This looks to be a false positive with rapport, could you raise a case with Sophos Support so we can process this as a false positive? You should get a case reference; if you could let me know the number I can progress this further for you.

Reply Children
  • in reply to WomboCombo

    We are also seeing this error and we use Trusteer Rapport to access our online banking. What was the resolution for the problem? It's aggravating to see the alerts and I am not sure if the product is actually being blocked, meaning our Accountants won't be able to access our corporate banking websites.

  • in reply to plochner

    We are still having issues with some systems - UAC is getting changed to the highest level -trusteer rapport installed 

  • in reply to WomboCombo

    I had submitted a case to Sophos Support and even asked to have it escalated.  But since then they closed it and referred me this KB article which told me what I already know.  Felt more like a brush-off "not our problem" sort of way.  Our company also requires Trusteer Rapport to access banking websites.  Users can't login without it because the website does a check if Trusteer Rapport is installed and running or not.

  • in reply to Wing Truong

    Unfortunately I just have been ignoring the errors when they appear on the console. I know the accountants who use Trusteer and I know their computer names, so when the alert pops up about IE, I take no action. I don't like seeing the big red alerts in my console though.

    Sophos tech support has been really poor since I signed up for the product about 8 months ago. They routinely ignore my 24 hour SLA whenever I have an issue with them. When I have a problem that needs attention, I make a case with the problem, wait a couple of days, and then make a Priority 1 case that reminds them about my 24 hour SLA and it's content points them to the previous case. You have to treat them like children and just harass them until they look at your problem. I used to feel bad about wasting their Priority 1 support staff's time but now I'm like screw it, it's the only way to get anything done with them.

    Also, out of the 8 cases I've had with them, they only actually solved 2 of them. The rest of the cases either went away on their own or I came up with a workaround.

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