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ScanSnap Auto Update detected as Ransomware

JamiePassalacqua

as title suggest, scansnap autoupdate located in programdata folder is reported as ransomware. i dont have the exact location because i am not near the computer but i have access to it remotely and trying to find the log where it shows what it cleaned up, and cant find the right log. 



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  • Jamie,

    We will need the following sent to us:-

    • File output from  Sophos Diagnostic Utility  ( you find this from the program files menu )
    • Zip'd collection  of log files from C:\ProgramData\Sophos\Clean\Logs and C:\ProgramData\HitmanPro.Alert\Logs

    You can use https://www.wetransfer.com/  for free to send us the file.   Suggest you zip them all together and use a password.  Please send the details to me via the forum messaging. 

    Thanks

    JG

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  • Jamie,

    We will need the following sent to us:-

    • File output from  Sophos Diagnostic Utility  ( you find this from the program files menu )
    • Zip'd collection  of log files from C:\ProgramData\Sophos\Clean\Logs and C:\ProgramData\HitmanPro.Alert\Logs

    You can use https://www.wetransfer.com/  for free to send us the file.   Suggest you zip them all together and use a password.  Please send the details to me via the forum messaging. 

    Thanks

    JG

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