Sophos Safeguard detected as ransomware

The exception is not working -- it keeps getting overridden:

Hello,

We're aware of this false positive and it will be fixed for the release version.  But I would like to confirm that this is the same issue as the one we are aware of.  

We will need the following sent to us:-

• File output from  Sophos Diagnostic Utility  ( you find this from the program files menu )
• Zip'd collection  of log files from C:\ProgramData\Sophos\Clean\Logs and C:\ProgramData\HitmanPro.Alert\Logs

You can use https://www.wetransfer.com/  for free to send us the file.   Suggest you zip them all together and use a password.  Please send the details to me via the forum messaging. 

Thanks for the report

Unfortunately, I can't get the system to stay on long enough. I get a repeat of the same events posted previously then after it's detected again it shuts down. Is that expected behavior? Either way, how can I get this to stop happening so I can run SDU? If necessary I can see if we have an adapter for the M.2 SSD in it so I can collect the logs by attaching it to another system.

Update -- I was able to shutdown the HitmanPro & Clean services and that seems to have stopped the constant reboot cycle. I'll send you some data as soon as I have it gathered.

thanks,
Gary