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Issue with Intercept - User Interface has stopped working

YannickEscudero

Dear All,

I've noticed on my testmachine/laptop with Win10 and 0.7 Intercept installed, that even after a fresh re-installation of the agent there's still this issue with the UI.

Each time I open the agent from the try it shows "Sophos Endpoint user interface has stopped working".

Error picture: https://www.dropbox.com/s/hh41yxuertulo9a/Error_v0.7_interceptx.png?dl=0

SDU Log: https://www.dropbox.com/s/ouge2e8p7gwg5tx/E6400LAPTOP_20160914_124138_sdulog.zip?dl=0

Hey Jon G., if you're taking care of it, feel free to ping me with Skype internally.

Kind regards,

Yannick E.



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  • 0

    Hi Yannick

    There has been a lot of updates to the UI since 0.7, including ones for situations where the user interface stops working.   We haven't seen any of those with the release candidate version so I'm comfortable that your issue has been fixed as well.

    JG

  • 0 in reply to Rincewind

    Hi Rincewind

    The HitmanPro.Alert UI is best to the last UI 0.7, 0.7 is very basic and lost the common Sophos Endpoint 10.6 UI options. the new version should be one step ahead in all areas and not a complete new product with a lost options.

    Remember that in this time thethe Support Staff in the enterprises needs products that resolve your troubles and not increment the time to investigate and find logs files in the PC to solve the troubles.

    Lost options:
    - Programmed Scans
    - Complete Log to see a complete info the malware or detections.
    - Exceptions
    - Scan details
    - Update details
    - License Info (Customer, Quantity, License Date finish, etc. please this is very important for Partners, the Enterprises needs see this info in your deployments)
    - Options to configure the clean Malware actions.
    - Right click scans actions (delete,move, clean or automatic actions)
    - Options to clean the stadistics or display historical graphics. Becuase as in the UI 0.7 display only numbers are irrelevants.

    Regards

    Linck Tello Flores
    www.innovare.pe

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  • 0 in reply to Rincewind

    Hi Rincewind

    The HitmanPro.Alert UI is best to the last UI 0.7, 0.7 is very basic and lost the common Sophos Endpoint 10.6 UI options. the new version should be one step ahead in all areas and not a complete new product with a lost options.

    Remember that in this time thethe Support Staff in the enterprises needs products that resolve your troubles and not increment the time to investigate and find logs files in the PC to solve the troubles.

    Lost options:
    - Programmed Scans
    - Complete Log to see a complete info the malware or detections.
    - Exceptions
    - Scan details
    - Update details
    - License Info (Customer, Quantity, License Date finish, etc. please this is very important for Partners, the Enterprises needs see this info in your deployments)
    - Options to configure the clean Malware actions.
    - Right click scans actions (delete,move, clean or automatic actions)
    - Options to clean the stadistics or display historical graphics. Becuase as in the UI 0.7 display only numbers are irrelevants.

    Regards

    Linck Tello Flores
    www.innovare.pe

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