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Can't generate a offline Installer for Web gateway

We are currently doing a trial of web gateway. The installer takes a very long time on our windows computers - specifically the part where it downloads the installer files.

I have followed the following Sophos KB article to build an 'offline' installer:

https://www.sophos.com/en-us/support/knowledgebase/123684.aspx

But it doesn't work. It's a pretty basic article and i've followed it to the letter multiple times on multiple computers. When i run the command, i can see csginstall.exe running in task manager, but it then quits after a few minutes. No files get saved to the specified directory



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