Does anyone else find that Sophos support has huge delays in responding to tickets and when they do finally respond, the information or suggestion is almost insulting in how basic or how far off-base it is? Since we switched to Sophos around Oct 2015, we have had 47 support cases and that is not even counting the unofficial tickets we directed towards our account rep. This should be their number one priority to fix if they want to keep their customer base and not a fancy new cloud console. I just hope they test it before they release it.
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