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How to temporarily disable Sophos Cloud client?

computersupport

Every now and then I have to install a software or run an additional antivirus scan tool that requires that I disable the antivirus on the user's PC. How can I disable Sophos Cloud client on user's PC?When I right click Sophos Cloud icon on lower right corner or when I open the client, I don't see a disable option anywhere. I didn't find one on the Sophos Cloud website dashboard either. 

Thanks for your help!



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  • 0

    For the most part stopping the SAVService will achieve what you want.

    You could create a batch file, e.g. DisableSAV.bat with the following text:

    net stop savservice

    pause

    net start savservice

    If you right click on that and run as administrator it should do the trick.

    Regards,

    Jak

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  • 0

    For the most part stopping the SAVService will achieve what you want.

    You could create a batch file, e.g. DisableSAV.bat with the following text:

    net stop savservice

    pause

    net start savservice

    If you right click on that and run as administrator it should do the trick.

    Regards,

    Jak

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  • 0 in reply to jak

    I guess that will do for now. 

    Is there a way to let Sophos know about this, so it can be included as a feature on a  future release/update? A Disable option is pretty standard in most antivirus clients nowadays, it just seems weird not providing that option for users. Or at least having that option from the Sophos Cloud dashboard, so only the admin can disable a client temporarily. 

  • 0 in reply to computersupport

    You can disable on-access/realtime scanning from the Sophos Cloud Dashboard by changing the policy applied to the user.

    "Malware Scan Performed" section.

    It sounds like you want a endpoint feature though.  You could raise it via:

    http://feature.astaro.com/forums/285723-sophos-endpoint

    Or click on the Support link at the top right of Sophos Cloud and choose I have a suggestion or feedback.

    I would suggest the forum approach.

    Regards,

    Jak

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