Unable to login my Central Sophos Account.

Question

Hi Support, 
 I am unable to log in to my Sophos central account, my username and Password are correct but after entering the web portal ask verification code. Unfortunately, I never received this code in my email. Secondly, when I tried to change the MFA method, it required a verification code and PIN again. This time I received a verification on my email but I don't know which PIN I have to enter. 
 
 Kindly suggest, it would be a great help. 
 
 Thanks

GlennSen · Accepted Answer

Thank you for reaching out to the community forum.

For Sophos Central Account related-Issue. I would suggest you reach out to our Customer Care team, as they're the ones who can help you with this problem. You can connect with them via chat through our support portal or Via call by directly dialing your region's toll-free number.

Glenn ArchieSeñas (GlennSen)

Global Community Support Engineer

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Unable to login my Central Sophos Account.

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