Early Access Programs Endpoint Disappeared

Question

Hi, 
 All my endpoints registered from my Sophos Central account. When I logged into my central account I'm no longer able to see any of my Endpoint options. I was under the Early Access Programs for Endpoint and all my serial keys keys have vanished without warning. The Endpoint feature is missing under "My Products" that been there well over a year. 
 
 I would like to know how can I get re-enrolled within the Early Access Program? 
 
 If I am unable too, how can I buy the Endpoint software I was originally using? Under Partner information I get the message "Your partner details are currently unavailable. Please try again later."

GlennSen · Accepted Answer

Thank you for reaching out to the community forum.

Based on your explanation, it does look like your trial/license expired, causing you to lose all the devices listed under this central account.
Can you confirm if this is a trial account or a fully licensed account that is past due to its expiry date?

Glenn ArchieSeñas (GlennSen)

Global Community Support Engineer

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Early Access Programs Endpoint Disappeared

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