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Application Control Policy Not Working

ptho

Hi Sophos,

I can't get the Application Control policy to block Proxy / VPN Tools.

I've tried to edit the Base Policy as well as create a new policy and neither seem to work. See the attached image. I have tried selecting all VPN / Proxt Tool objects, as well as a singular one for testing, and the apps seem to open and connect no matter what.

This is the Base Policy as shown, so should affect all devices.

What am I doing wrong? Is there any particular action I need to take to force a Application Control policy sync on the device?

Thanks



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[edited by: GlennSen at 7:41 AM (GMT -8) on 4 Nov 2024]
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    Thank you for reaching out to the community forum.

    Can you confirm if the policy was received when you pushed it to the endpoint? For the sake of your testing, perform a manual update on the endpoint by pressing "Update now" and waiting until it succeeds. After that, open the "Endpoint Self Help tool" and go to the policy tab. Check the time stamp and see if the endpoint received a policy update.

    It should show on the timings when the last endpoint gets an update from Central indicating that the policy you've pushed has been received on the device. 

    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer

    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
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  • 0

    Thank you for reaching out to the community forum.

    Can you confirm if the policy was received when you pushed it to the endpoint? For the sake of your testing, perform a manual update on the endpoint by pressing "Update now" and waiting until it succeeds. After that, open the "Endpoint Self Help tool" and go to the policy tab. Check the time stamp and see if the endpoint received a policy update.

    It should show on the timings when the last endpoint gets an update from Central indicating that the policy you've pushed has been received on the device. 

    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer

    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
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