Hi, We have a Sophos Intercept-X user that has problems running End of Month reports via Excel in a certain CRM application. He is the only user requiring this functionality. We have tracked the issue down to being a .XLL (I assume that is an Excel Addin DLL). This .XLL file is stored on a file server (that stores the CRM system). I think that the .XLL file is being flagged by Sophos under this Policy: Prevent DLLs loading from untrusted folders . This protects against loading DLL files from untrusted folders. Is there a way that I can exclude this one .XLL file from the above policy? Just in case, is there a way I can do this for the whole folder? I think that some of the problem is that the .XLL isn't signed. If we cannot exclude them, is there a way to trust the files so the above policy won't apply? Thanks for your help Regards Mike

Threat Protection - how to trust a file?

Hi,

We have a Sophos Intercept-X user that has problems running End of Month reports via Excel in a certain CRM application. He is the only user requiring this functionality.

We have tracked the issue down to being a .XLL (I assume that is an Excel Addin DLL). This .XLL file is stored on a file server (that stores the CRM system).

I think that the .XLL file is being flagged by Sophos under this Policy:

Prevent DLLs loading from untrusted folders. This protects against loading DLL files from untrusted folders.

Is there a way that I can exclude this one .XLL file from the above policy? Just in case, is there a way I can do this for the whole folder?

I think that some of the problem is that the .XLL isn't signed. If we cannot exclude them, is there a way to trust the files so the above policy won't apply?

Thanks for your help

Regards

Mike