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Experiencing performance slowness by real time scan

Since 1 or 2 weeks ago, we started receiving reports from users that they were experiencing performance issues at launching / closing some applications on Windows servers.

We haven't changed any policies on the servers. If we disable real time scanning, the performance gets improved significantly. Is anyone else experiencing performance issues? Previously there was no such performance issue to open/close applications.



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  • Thank you for reaching out to the community forum. 

    Can you confirm what is the role of this server? Is it a file server, etc? Also, on what specific application do they observe a performance issue? 

    Also, can you perform Baic troubleshooting steps on the server to determine what specific component triggered this issue and let us know. for the result.


    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer

    The New Home of Sophos Support Videos!  Visit Sophos Techvids
Reply
  • Thank you for reaching out to the community forum. 

    Can you confirm what is the role of this server? Is it a file server, etc? Also, on what specific application do they observe a performance issue? 

    Also, can you perform Baic troubleshooting steps on the server to determine what specific component triggered this issue and let us know. for the result.


    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer

    The New Home of Sophos Support Videos!  Visit Sophos Techvids
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