Sophos Endpoint Heartbeat issues

Hello Ted,

Thank you for reaching out to the community forum.

This alert is caused when a certain endpoint has bad status or health status. To correct and avoid getting this kind of alert, you need to check each and every system that has a bad status/health status on your central and see what is going on to that device and restore their health status back to a healthy state. For more information about heath status on your Endpoint you may refer to this Documentation

Hello Ted,

Thank you for reaching out to the community forum.

This alert is caused when a certain endpoint has bad status or health status. To correct and avoid getting this kind of alert, you need to check each and every system that has a bad status/health status on your central and see what is going on to that device and restore their health status back to a healthy state. For more information about heath status on your Endpoint you may refer to this Documentation

Hi Glenn,

Thanks for the response, However that doesn't really help me in this sense as I haven't seen any issues on the client, and the "Fix" is usually disconnecting and reconnecting to the WiFi network and nothing else. 
Is there any more information on dianosing this issue as it seems like the Heartbeat from the Sophos Agent on the laptop is not going to the firewall but a reconnect to the WiFi fixes this issue.

Thank you, Ted, for your response. On the affected device where you observed this, can you capture the time and date as to when it occurs and share us the logs which can be found on this path C:\ProgramData\Sophos\Heartbeat\Logs 

Tedztar has it on Mac's and I can say Mac and Heartbeat has been very unreliable as long as we use Sophos on Mac.