Some Sophos services are not running/missing

Dears,

Some users have an issue with a server not running, it shows "Not started: Sophos IPS" in Sophos central.

Thanks,

  • Thank you for reaching out to the community forum.


    Is the affected device part of EAP? If so? Can you remove the device on EAP, perform a Manual update and restart, and then check the status?, If it isn’t part of EAP. You can try following the below steps which needs some changes on registry and let us know 

    1.) HKLM\SOFTWARE\Sophos\Sophos Network Threat Protection\Monitoring

    ipsCrashState = 1

    >> REG QUERY "HKLM\Software\Sophos\Sophos Network Threat Protection\Monitoring" /v ipsCrashState 

    1 = Monitoring state
    2 = Retry state
    3 = Permanently disabled state

    2.) If value is 3

    2.1.) Create a DWORD key "failure-detection.enabled" with a value of "0" in "HKEY_LOCAL_MACHINE\SOFTWARE\Sophos\Sophos Network Threat Protection\Application\" 
    >> REG ADD "HKLM\SOFTWARE\Sophos\Sophos Network Threat Protection\Application" /v failure-detection.enabled /t REG_DWORD /d 0

    2.2.) Change to a value of “1”

    >> REG ADD "HKLM\SOFTWARE\Sophos\Sophos Network Threat Protection\Application" /v failure-detection.enabled /t REG_DWORD /d 1

     This will reset IPS and attempt to run, the retries key will be reset

    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer

    The New Home of Sophos Support Videos!  Visit Sophos Techvids
  • Dear Mr. GlennSen,

    I Applied the steps below and it worked, Thank you.

  • Thank you Jehad, for your confirmation. I'm glad to hear that the steps provided aboved solve the issue you're currently facing. 
    If ever you have any issue related to our Product, feel free to reach us anytime 

    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer

    The New Home of Sophos Support Videos!  Visit Sophos Techvids