Hi, the following app IRFANVIEW is part of the app control list but when i select for it to be blocked, the endpoint still allows the application.
can this be looked into thank you.
Added tags
[edited by: Gladys at 10:39 AM (GMT -7) on 24 Apr 2024]
Hi, the following app IRFANVIEW is part of the app control list but when i select for it to be blocked, the endpoint still allows the application.
can this be looked into thank you.
Hi Ricardo,
Thanks for reaching out to the Sophos Community Forum.
I'd suggest sending in an Application Control Request for the app in question. If the app version has changed recently, Sophos Labs may not have the latest version categorized.
You can submit an Application Control request from the following page:
- Submit a Sample
If you are testing by logging in with a user account that has the app allowed and then re-logging with an account that has the app blocked, I'd suggest verifying that the latest policy has been received on the device using the "Endpoint Self Help" tool prior to launching the app, to verify if the policy just hasn't applied in time.
Hi Ricardo,
Thanks for reaching out to the Sophos Community Forum.
I'd suggest sending in an Application Control Request for the app in question. If the app version has changed recently, Sophos Labs may not have the latest version categorized.
You can submit an Application Control request from the following page:
- Submit a Sample
If you are testing by logging in with a user account that has the app allowed and then re-logging with an account that has the app blocked, I'd suggest verifying that the latest policy has been received on the device using the "Endpoint Self Help" tool prior to launching the app, to verify if the policy just hasn't applied in time.
