I am trying to install Sophos in a new computer but when i execute the command the logs shows the stage 2 failed, seems it is unable to reach aws hosting sophos.
The same cmd command and installer worked fine in other computers, I am not sure about what is failng.
Any help would be apprecitaed.
Here is the log file (IP and groups censored for privacy)
2024-04-04T10:41:45.0444862Z INFO : Running C:\\Users\\user\\AppData\\Local\\Temp\\SophosSetup-322672646\\Setup.exe 2024-04-04T10:41:45.0444862Z INFO : Stage 1 command-line options: 2024-04-04T10:41:45.0601079Z INFO : --- 2024-04-04T10:41:45.0601079Z INFO : Quiet mode on: 0 2024-04-04T10:41:45.0601079Z INFO : Bypass ownership check: 0 2024-04-04T10:41:45.0601079Z INFO : Bypass ACS check: 0 2024-04-04T10:41:45.0601079Z INFO : Automatic Proxy detection disabled: 1 2024-04-04T10:41:45.0601079Z INFO : No feedback mode on: 0 2024-04-04T10:41:45.0601079Z INFO : Dump feedback enabled: 0 2024-04-04T10:41:45.0601079Z INFO : Bypass competitor removal: 0 2024-04-04T10:41:45.0601079Z INFO : Using CRT catalog file path: -- 2024-04-04T10:41:45.0601079Z INFO : Only register endpoint with Central: 0 2024-04-04T10:41:45.0601079Z INFO : Log messages between endpoint and Central: 0 2024-04-04T10:41:45.0601079Z INFO : Log command-line passed to executables: 0 2024-04-04T10:41:45.0601079Z INFO : Using custom server that hosts the installer stage2 filename: -- 2024-04-04T10:41:45.0601079Z INFO : Using cloud group: GROUP\\\\SUBGROUP 2024-04-04T10:41:45.0601079Z INFO : Overriding computer name: -- 2024-04-04T10:41:45.0601079Z INFO : Overriding computer description: -- 2024-04-04T10:41:45.0601079Z INFO : Overriding domain name: -- 2024-04-04T10:41:45.0601079Z INFO : Language will be set to: -- 2024-04-04T10:41:45.0601079Z INFO : Using message relays: 10.(IP):8190 2024-04-04T10:41:45.0601079Z INFO : Proxy address: -- 2024-04-04T10:41:45.0601079Z INFO : Proxy user name: -- 2024-04-04T10:41:45.0601079Z INFO : Using custom customer token: -- 2024-04-04T10:41:45.0601079Z INFO : Using specified products: -- 2024-04-04T10:41:45.0601079Z INFO : Using certificates from the program data folder: 0 2024-04-04T10:41:45.0601079Z INFO : Setting non-persistent image: 0 2024-04-04T10:41:45.0601079Z INFO : Setting gold image: 0 2024-04-04T10:41:45.0601079Z INFO : MCS registration timeout for golden image: -- 2024-04-04T10:41:45.0601079Z INFO : Using custom customer ID: -- 2024-04-04T10:41:45.0601079Z INFO : Using specified user ID: -- 2024-04-04T10:41:45.0601079Z INFO : Using local install source: -- 2024-04-04T10:41:45.0601079Z INFO : Invoked as part of SEC migration: 0 2024-04-04T10:41:45.0601079Z INFO : --- 2024-04-04T10:41:45.0757305Z INFO : Detected architecture: 2 2024-04-04T10:41:45.0757305Z INFO : Using x86 program files for stage 2 2024-04-04T10:41:45.0757305Z INFO : Target path: C:\\Program Files (x86)\\Sophos\\CloudInstaller 2024-04-04T10:41:45.1225936Z INFO : About to delete: C:\\Program Files (x86)\\Sophos\\CloudInstaller 2024-04-04T10:41:45.1225936Z INFO : Folder not present, nothing to delete 2024-04-04T10:41:45.1225936Z INFO : Running on x64, requesting x86 Stage2 2024-04-04T10:41:45.1225936Z INFO : Sending HTTP 'POST' request to: api/download/stage2-details/44943ea1-72c8-42f0-8840-37126fa93493 2024-04-04T10:41:45.1225936Z INFO : Attempting to connect using proxy '10.(IP):8190' of type 'Message Relay'. 2024-04-04T10:41:45.1382151Z INFO : Set security protocol: 00000800 2024-04-04T10:41:45.1382151Z INFO : Opening connection to dzr-api-amzn-eu-west-1-9af7.api-upe.p.hmr.sophos.com 2024-04-04T10:41:45.1382151Z INFO : Request content size: 30 2024-04-04T10:42:06.1723207Z ERROR : WinHttpSendRequest failed with error 12002 2024-04-04T10:42:06.1723207Z INFO : Failed to connect using proxy '10.(IP):8190' with error: WinHttpSendRequest failed 2024-04-04T10:42:06.1723207Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'. 2024-04-04T10:42:06.1723207Z INFO : Set security protocol: 00000800 2024-04-04T10:42:06.1723207Z INFO : Opening connection to dzr-api-amzn-eu-west-1-9af7.api-upe.p.hmr.sophos.com 2024-04-04T10:42:06.1723207Z INFO : Request content size: 30 2024-04-04T10:43:09.2598941Z ERROR : WinHttpSendRequest failed with error 12002 2024-04-04T10:43:09.2598941Z INFO : Failed to connect using proxy '' with error: WinHttpSendRequest failed 2024-04-04T10:43:09.2598941Z INFO : Cleaning up extracted files 2024-04-04T10:43:09.2598941Z ERROR : Error downloading/running stage 2: Failed to get stage-2 info: Failed to connect with any proxy
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[edited by: Gladys at 9:58 AM (GMT -7) on 24 Apr 2024]
