Can not install sophos cloud client on Windows server

2024-02-19T14:30:43.7770501Z INFO : Running C:\\Users\\ADMINI~1\\AppData\\Local\\Temp\\2\\SophosSetup-1839998792\\Setup.exe
2024-02-19T14:30:43.7770501Z INFO : IsWow64Process2 not available on older platforms
2024-02-19T14:30:43.7770501Z INFO : Stage 1 command-line options:
2024-02-19T14:30:43.7770501Z INFO : ---
2024-02-19T14:30:43.7770501Z INFO : Quiet mode on: 0
2024-02-19T14:30:43.7770501Z INFO : Bypass ownership check: 0
2024-02-19T14:30:43.7770501Z INFO : Bypass ACS check: 0
2024-02-19T14:30:43.7770501Z INFO : Automatic Proxy detection disabled: 0
2024-02-19T14:30:43.7770501Z INFO : No feedback mode on: 0
2024-02-19T14:30:43.7770501Z INFO : Dump feedback enabled: 0
2024-02-19T14:30:43.7770501Z INFO : Bypass competitor removal: 0
2024-02-19T14:30:43.7770501Z INFO : Using CRT catalog file path: --
2024-02-19T14:30:43.7770501Z INFO : Only register endpoint with Central: 0
2024-02-19T14:30:43.7770501Z INFO : Log messages between endpoint and Central: 0
2024-02-19T14:30:43.7770501Z INFO : Log command-line passed to executables: 0
2024-02-19T14:30:43.7770501Z INFO : Using custom server that hosts the installer stage2 filename: --
2024-02-19T14:30:43.7770501Z INFO : Using cloud group: --
2024-02-19T14:30:43.7770501Z INFO : Overriding computer name: --
2024-02-19T14:30:43.7770501Z INFO : Overriding computer description: --
2024-02-19T14:30:43.7770501Z INFO : Overriding domain name: --
2024-02-19T14:30:43.7770501Z INFO : Language will be set to: --
2024-02-19T14:30:43.7770501Z INFO : Using message relays: --
2024-02-19T14:30:43.7770501Z INFO : Proxy address: --
2024-02-19T14:30:43.7770501Z INFO : Proxy user name: --
2024-02-19T14:30:43.7770501Z INFO : Using custom customer token: --
2024-02-19T14:30:43.7770501Z INFO : Using specified products: --
2024-02-19T14:30:43.7770501Z INFO : Using certificates from the program data folder: 0
2024-02-19T14:30:43.7770501Z INFO : Setting non-persistent image: 0
2024-02-19T14:30:43.7770501Z INFO : Setting gold image: 0
2024-02-19T14:30:43.7770501Z INFO : MCS registration timeout for golden image: --
2024-02-19T14:30:43.7770501Z INFO : Using custom customer ID: --
2024-02-19T14:30:43.7770501Z INFO : Using specified user ID: --
2024-02-19T14:30:43.7770501Z INFO : Using local install source: --
2024-02-19T14:30:43.7770501Z INFO : Invoked as part of SEC migration: 0
2024-02-19T14:30:43.7770501Z INFO : ---
2024-02-19T14:30:43.7926812Z INFO : IsWow64Process2 not available on older platforms
2024-02-19T14:30:43.7926812Z INFO : Detected architecture: 2
2024-02-19T14:30:43.7926812Z INFO : Using x86 program files for stage 2
2024-02-19T14:30:43.7926812Z INFO : IsWow64Process2 not available on older platforms
2024-02-19T14:30:43.7926812Z INFO : Target path: C:\\Program Files (x86)\\Sophos\\CloudInstaller
2024-02-19T14:30:43.8708061Z INFO : About to delete: C:\\Program Files (x86)\\Sophos\\CloudInstaller
2024-02-19T14:30:43.8708061Z INFO : Folder not present, nothing to delete
2024-02-19T14:30:43.8708061Z INFO : IsWow64Process2 not available on older platforms
2024-02-19T14:30:43.8708061Z INFO : Running on x64, requesting x86 Stage2
2024-02-19T14:30:43.8708061Z INFO : Sending HTTP 'POST' request to: api/download/stage2-details/7edd7766-0269-4a56-abf6-ed4926ec7589
2024-02-19T14:30:43.8708061Z INFO : Did not discover an URL for a PAC file
2024-02-19T14:30:43.8708061Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2024-02-19T14:30:43.8708061Z INFO : Set security protocol: 00000800
2024-02-19T14:30:43.8708061Z INFO : Opening connection to dzr-api-amzn-us-west-2-fa88.api-upe.p.hmr.sophos.com
2024-02-19T14:30:43.8864270Z INFO : Request content size: 30
2024-02-19T14:30:44.8864357Z INFO : Sending request
2024-02-19T14:30:44.8864357Z INFO : Request sent
2024-02-19T14:30:45.1676863Z INFO : Sending request
2024-02-19T14:30:45.1676863Z INFO : Request sent
2024-02-19T14:30:45.1676863Z INFO : Response status code: 200
2024-02-19T14:30:45.1676863Z INFO : Response data size: 303
2024-02-19T14:30:45.1676863Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
2024-02-19T14:30:45.1676863Z INFO : Parsing message received for Stage 2 filename: '{"downloads_server":"downloads.sophos.com","telemetry_server":"t1.sophosupd.com","diagnostics_server":"installer1.sophosupd.com","stage2_filename":"stage2-1.19.68.0-6f07e43ad67c5cb69a55bac88932a503df3e4236aa86350e9558f5bf428a8882.tar.gz","mcs_server":"mcs2-cloudstation-us-west-2.prod.hydra.sophos.com"}'
2024-02-19T14:30:45.1676863Z INFO : Sending HTTP 'GET' request to: full/central/windows/business/installer/stage2-1.19.68.0-6f07e43ad67c5cb69a55bac88932a503df3e4236aa86350e9558f5bf428a8882.tar.gz
2024-02-19T14:30:45.1676863Z INFO : Did not discover an URL for a PAC file
2024-02-19T14:30:45.1676863Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2024-02-19T14:30:45.1676863Z INFO : Set security protocol: 00000800
2024-02-19T14:30:45.1676863Z INFO : Opening connection to downloads.sophos.com
2024-02-19T14:30:45.1676863Z INFO : Request content size: 0
2024-02-19T14:30:45.9017494Z INFO : Sending request
2024-02-19T14:30:45.9017494Z INFO : Request sent
2024-02-19T14:30:52.3318626Z INFO : Response status code: 200
2024-02-19T14:30:52.3318626Z INFO : Response data size: 3858959
2024-02-19T14:30:52.3318626Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
2024-02-19T14:30:52.3474831Z INFO : Extracting files:
2024-02-19T14:30:52.3474831Z INFO : integrity.dat
2024-02-19T14:30:52.3474831Z INFO : manifest.dat
2024-02-19T14:30:52.3631134Z INFO : scf.dat
2024-02-19T14:30:52.3631134Z INFO : SDDS3.dll
2024-02-19T14:30:52.4568639Z INFO : sof.dat
2024-02-19T14:30:52.4724886Z INFO : SophosACSenabledTest.exe
2024-02-19T14:30:52.5193641Z INFO : SophosSetup_Stage2.exe
2024-02-19T14:30:52.8006218Z INFO : su-setup32.exe
2024-02-19T14:30:52.9568674Z INFO : su-setup64.exe
2024-02-19T14:30:53.0350042Z INFO : SUL.dll
2024-02-19T14:30:53.1599875Z INFO : Management Certs/sophosca1.crl
2024-02-19T14:30:53.1599875Z INFO : Management Certs/sophosca1.crt
2024-02-19T14:30:53.1599875Z INFO : Management Certs/sophosca2.crl
2024-02-19T14:30:53.1756121Z INFO : Management Certs/sophosca2.crt
2024-02-19T14:30:53.1756121Z INFO : Management Certs/sophosca3.crl
2024-02-19T14:30:53.1912381Z INFO : Management Certs/sophosca3.crt
2024-02-19T14:30:53.1912381Z INFO : Management Certs/sophosca4.crl
2024-02-19T14:30:53.1912381Z INFO : Management Certs/sophosca4.crt
2024-02-19T14:30:53.2068585Z INFO : ManifestCerts/rootca.crl
2024-02-19T14:30:53.2068585Z INFO : ManifestCerts/rootca.crt
2024-02-19T14:30:53.2224906Z INFO : ManifestCerts/rootca384.crl
2024-02-19T14:30:53.2224906Z INFO : ManifestCerts/rootca384.crt
2024-02-19T14:30:53.2381138Z INFO : Checking manifest:C:\\Program Files (x86)\\Sophos\\CloudInstaller\\extract_cache\\manifest.dat
2024-02-19T14:30:53.3474963Z INFO : Running setup.
2024-02-19T14:30:53.6131109Z INFO : Stage 2 command-line options:
2024-02-19T14:30:53.6131109Z INFO : ---
2024-02-19T14:30:53.6131109Z INFO : Parent PID: 940
2024-02-19T14:30:53.6131109Z INFO : MCS server: mcs2-cloudstation-us-west-2.prod.hydra.sophos.com
2024-02-19T14:30:53.6131109Z INFO : Telemetry server: t1.sophosupd.com
2024-02-19T14:30:53.6131109Z INFO : Diagnostics server: installer1.sophosupd.com
2024-02-19T14:30:53.6131109Z INFO : Message relays: --
2024-02-19T14:30:53.6131109Z INFO : Suppressing feedback: 0
2024-02-19T14:30:53.6131109Z INFO : Dump feedback to disk: 0
2024-02-19T14:30:53.6131109Z INFO : Setting non-persistent image: 0
2024-02-19T14:30:53.6131109Z INFO : Setting gold image: 0
2024-02-19T14:30:53.6131109Z INFO : MCS registration timeout for golden image: --
2024-02-19T14:30:53.6131109Z INFO : Register only: 0
2024-02-19T14:30:53.6131109Z INFO : Trail logging: 0
2024-02-19T14:30:53.6131109Z INFO : Command-line logging: 0
2024-02-19T14:30:53.6131109Z INFO : Bypassing competitor removal: 0
2024-02-19T14:30:53.6131109Z INFO : CRT catalog: --
2024-02-19T14:30:53.6131109Z INFO : Language: --
2024-02-19T14:30:53.6131109Z INFO : Log files: C:\\ProgramData\\Sophos\\CloudInstaller\\Logs\\SophosCloudInstaller_20240219_143043.log
2024-02-19T14:30:53.6131109Z INFO : Group: --
2024-02-19T14:30:53.6131109Z INFO : Quiet: 0
2024-02-19T14:30:53.6131109Z INFO : Bypass ownership check: 0
2024-02-19T14:30:53.6287327Z INFO : Bypass ACS check: 0
2024-02-19T14:30:53.6287327Z INFO : Virtual appliance: 0
2024-02-19T14:30:53.6287327Z INFO : Proxy address: --
2024-02-19T14:30:53.6287327Z INFO : Proxy user: --
2024-02-19T14:30:53.6287327Z INFO : Overriding computer name: --
2024-02-19T14:30:53.6287327Z INFO : Overriding computer description: --
2024-02-19T14:30:53.6287327Z INFO : Overriding domain: --
2024-02-19T14:30:53.6287327Z INFO : Disable proxy detection: 0
2024-02-19T14:30:53.6287327Z INFO : Customer Token Specified: 7edd7766-0269-4a56-abf6-ed4926ec7589
2024-02-19T14:30:53.6287327Z INFO : Products: all
2024-02-19T14:30:53.6287327Z INFO : Pipe write handle: 1708
2024-02-19T14:30:53.6287327Z INFO : MCS Certificates Folder: 0
2024-02-19T14:30:53.6287327Z INFO : MCS Customer Id: 6010650e-889a-d40c-7a94-5ae59582f6e3
2024-02-19T14:30:53.6287327Z INFO : User Id: --
2024-02-19T14:30:53.6287327Z INFO : Local install source: --
2024-02-19T14:30:53.6287327Z INFO : Partner Id: --
2024-02-19T14:30:53.6287327Z INFO : Customer Estate Id: --
2024-02-19T14:30:53.6287327Z INFO : Invoked as part of SEC migration: 0
2024-02-19T14:30:53.6287327Z INFO : ---
2024-02-19T14:30:53.6287327Z INFO : User name: Administrator
2024-02-19T14:30:53.6287327Z INFO : GetUserNameEx/NameDnsDomain: The user name is not available in the specified format. Assuming non-Domain computer.
2024-02-19T14:30:54.2381091Z INFO : User profile loaded
2024-02-19T14:30:54.2381091Z INFO : Model::messageRelays value changed to be size: 0
2024-02-19T14:30:54.2381091Z INFO : Model::group value changed to:
2024-02-19T14:30:54.2381091Z INFO : Model::parentPid value changed to: 940
2024-02-19T14:30:54.2381091Z INFO : Model::products changed to: all
2024-02-19T14:30:54.2381091Z INFO : Model::customer token value changed to: 7edd7766-0269-4a56-abf6-ed4926ec7589
2024-02-19T14:30:54.2381091Z INFO : MCS Crts: C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca1.crt,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca2.crt,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca3.crt,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca4.crt
2024-02-19T14:30:54.2381091Z INFO : MCS CRLs: C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca1.crl,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca2.crl,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca3.crl,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca4.crl
2024-02-19T14:30:54.2381091Z INFO : Model:: MCS customer id value changed to: 6010650e-889a-d40c-7a94-5ae59582f6e3
2024-02-19T14:30:54.2381091Z INFO : Sophos Endpoint Defense is not installed
2024-02-19T14:30:54.2381091Z INFO : Not tamper-protected by SED
2024-02-19T14:30:54.2381091Z INFO : detectedMsiInstalledMcs.installed: 0
2024-02-19T14:30:54.2381091Z INFO : Not migrating from SEC endpoint.
2024-02-19T14:30:54.2381091Z INFO : Beginning command definition.
2024-02-19T14:30:54.2381091Z INFO : Adding command to remove Sophos 'Image File Execution Options' keys.
2024-02-19T14:30:54.2381091Z INFO : Adding command to wait for SAU update to complete.
2024-02-19T14:30:54.2381091Z INFO : Adding competitor detection command.
2024-02-19T14:30:54.2381091Z INFO : Adding command to register with Sophos cloud.
2024-02-19T14:30:54.2381091Z INFO : Adding command to download product suite.
2024-02-19T14:30:54.2381091Z INFO : Adding command to uninstall existing products.
2024-02-19T14:30:54.2381091Z INFO : Trying to get uninstall path for: '{FA203C29-393F-4247-A69D-6C93E6D685EB}'
2024-02-19T14:30:54.2381091Z INFO : Key 'SOFTWARE\\Microsoft\\Windows\\CurrentVersion\\Uninstall\\{FA203C29-393F-4247-A69D-6C93E6D685EB}' does not exist.
2024-02-19T14:30:54.2381091Z INFO : IsWow64Process2 not available on older platforms
2024-02-19T14:30:54.2381091Z INFO : Trying to get uninstall path for: '{FA203C29-393F-4247-A69D-6C93E6D685EB}'
2024-02-19T14:30:54.2381091Z INFO : Key 'SOFTWARE\\Microsoft\\Windows\\CurrentVersion\\Uninstall\\{FA203C29-393F-4247-A69D-6C93E6D685EB}' does not exist in redirection hive.
2024-02-19T14:30:54.2381091Z INFO : Adding command to uninstall Sophos AutoUpdate MSI
2024-02-19T14:30:54.2381091Z INFO : Adding command to remove existing installation of Sophos AutoUpdate
2024-02-19T14:30:54.2381091Z INFO : Adding command to allow tamper protected reinstalls.
2024-02-19T14:30:54.2381091Z INFO : Adding commands to uninstall remaining existing products.
2024-02-19T14:30:54.2381091Z INFO : Adding command to remove existing installation of Sophos System Protection
2024-02-19T14:30:54.2381091Z INFO : Adding command to remove existing installation of Sophos Heartbeat
2024-02-19T14:30:54.2381091Z INFO : Adding command to remove existing installation of Sophos Network Access Control
2024-02-19T14:30:54.2381091Z INFO : Adding command to remove existing installation of Sophos Client Firewall
2024-02-19T14:30:54.2537342Z INFO : Adding command to remove existing installation of Sophos Patch
2024-02-19T14:30:54.2537342Z INFO : Adding command to remove existing installation of Sophos Clean
2024-02-19T14:30:54.2537342Z INFO : Adding command to uninstall orphaned products.
2024-02-19T14:30:54.2537342Z INFO : Adding command to prepare for installation.
2024-02-19T14:30:54.2537342Z INFO : Adding command to install Sophos agent.
2024-02-19T14:30:54.2537342Z INFO : Command definition complete.
2024-02-19T14:30:54.2537342Z INFO : Stage 1 version:1.19.68.0
2024-02-19T14:30:54.2537342Z INFO : Stage 2 version:1.19.68.0
2024-02-19T14:30:54.2537342Z INFO : OS version: 10.0.14393.
2024-02-19T14:30:54.2537342Z INFO : Service pack: 0.0.
2024-02-19T14:30:54.2537342Z INFO : System Language: 1033.
2024-02-19T14:30:54.2537342Z INFO : User Language: 1033.
2024-02-19T14:30:54.2537342Z INFO : 64 bit: yes.
2024-02-19T14:30:54.2537342Z INFO : FindMainWindow: pid=940
2024-02-19T14:30:54.2537342Z INFO : Window is main control window of process
2024-02-19T14:30:54.2537342Z INFO : ::EnumWindows stopped early; window found
2024-02-19T14:30:54.2537342Z INFO : _bestHandle=00040302
2024-02-19T14:30:54.5193590Z INFO : Running System Property Check: VerifyTrust ...
2024-02-19T14:30:54.5662347Z INFO : System Property Check: VerifyTrust - PASSED
2024-02-19T14:30:54.6397436Z INFO : Running System Property Check: RequiredPrivilegesHeld ...
2024-02-19T14:30:54.6397436Z INFO : All required privileges could be enabled
2024-02-19T14:30:54.6397436Z INFO : System Property Check: RequiredPrivilegesHeld - PASSED
2024-02-19T14:30:54.7022672Z INFO : Running System Property Check: TrustedHmpaFolder ...
2024-02-19T14:30:54.7022672Z INFO : HMPA folder is trusted
2024-02-19T14:30:54.7022672Z INFO : System Property Check: TrustedHmpaFolder - PASSED
2024-02-19T14:30:54.7647605Z INFO : Running System Property Check: HostnameLength ...
2024-02-19T14:30:54.7647605Z INFO : Initialized Winsock subsystem
2024-02-19T14:30:54.7647605Z INFO : Valid hostname length
2024-02-19T14:30:54.7647605Z INFO : System Property Check: HostnameLength - PASSED
2024-02-19T14:30:54.8272617Z INFO : Running System Property Check: GroupNameLength ...
2024-02-19T14:30:54.8272617Z INFO : System Property Check: GroupNameLength - PASSED
2024-02-19T14:30:54.8897690Z INFO : Running System Property Check: JunctionPointsCheck ...
2024-02-19T14:30:54.8897690Z INFO : IsWow64Process2 not available on older platforms
2024-02-19T14:30:54.8897690Z INFO : IsWow64Process2 not available on older platforms
2024-02-19T14:30:54.8897690Z INFO : IsWow64Process2 not available on older platforms
2024-02-19T14:30:54.8897690Z INFO : IsWow64Process2 not available on older platforms
2024-02-19T14:30:54.8897690Z INFO : IsWow64Process2 not available on older platforms
2024-02-19T14:30:54.8897690Z INFO : IsWow64Process2 not available on older platforms
2024-02-19T14:30:54.8897690Z INFO : IsWow64Process2 not available on older platforms
2024-02-19T14:30:54.8897690Z INFO : IsWow64Process2 not available on older platforms
2024-02-19T14:30:54.8897690Z INFO : IsWow64Process2 not available on older platforms
2024-02-19T14:30:54.8897690Z INFO : IsWow64Process2 not available on older platforms
2024-02-19T14:30:54.8897690Z INFO : IsWow64Process2 not available on older platforms
2024-02-19T14:30:54.8897690Z INFO : IsWow64Process2 not available on older platforms
2024-02-19T14:30:54.8897690Z INFO : Scanned 72 Sophos paths for junction points
2024-02-19T14:30:54.8897690Z INFO : System Property Check: JunctionPointsCheck - PASSED
2024-02-19T14:30:54.9522745Z INFO : Running System Property Check: PendingReboots ...
2024-02-19T14:30:54.9522745Z INFO : System Property Check: PendingReboots - PASSED
2024-02-19T14:30:55.0147985Z INFO : Running System Property Check: PrimaryDriveSpace ...
2024-02-19T14:30:55.0147985Z INFO : Enough space: 67724 Mb
2024-02-19T14:30:55.0147985Z INFO : System Property Check: PrimaryDriveSpace - PASSED
2024-02-19T14:30:55.0772689Z INFO : Running System Property Check: MsXml ...
2024-02-19T14:30:55.0928857Z INFO : System Property Check: MsXml - PASSED
2024-02-19T14:30:55.1534562Z INFO : Running System Property Check: NotFirewall ...
2024-02-19T14:30:55.1534562Z INFO : System Property Check: NotFirewall - PASSED
2024-02-19T14:30:55.2159546Z INFO : Running System Property Check: NotHitmanProAlertIncompatible ...
2024-02-19T14:30:55.2159546Z INFO : No HitmanPro.Alert Installed
2024-02-19T14:30:55.2159546Z INFO : System Property Check: NotHitmanProAlertIncompatible - PASSED
2024-02-19T14:30:55.2784641Z INFO : Running System Property Check: NotInvincea ...
2024-02-19T14:30:55.2784641Z INFO : System Property Check: NotInvincea - PASSED
2024-02-19T14:30:55.3409498Z INFO : Running System Property Check: NotMessageRelay ...
2024-02-19T14:30:55.3409498Z INFO : RMS is not installed on the endpoint
2024-02-19T14:30:55.3409498Z INFO : System Property Check: NotMessageRelay - PASSED
2024-02-19T14:30:55.4034538Z INFO : Running System Property Check: NotNac ...
2024-02-19T14:30:55.4034538Z INFO : System Property Check: NotNac - PASSED
2024-02-19T14:30:55.4659624Z INFO : Running System Property Check: NotPatch ...
2024-02-19T14:30:55.4659624Z INFO : System Property Check: NotPatch - PASSED
2024-02-19T14:30:55.5284518Z INFO : Running System Property Check: NotPureMessageDomino ...
2024-02-19T14:30:55.5284518Z INFO : System Property Check: NotPureMessageDomino - PASSED
2024-02-19T14:30:55.5909814Z INFO : Running System Property Check: NotPureMessageExchangeWithAntiSpam ...
2024-02-19T14:30:55.5909814Z INFO : System Property Check: NotPureMessageExchangeWithAntiSpam - PASSED
2024-02-19T14:30:55.6534639Z INFO : Running System Property Check: NotSharePoint ...
2024-02-19T14:30:55.6534639Z INFO : System Property Check: NotSharePoint - PASSED
2024-02-19T14:30:55.7159581Z INFO : Running System Property Check: NotSecServer ...
2024-02-19T14:30:55.7159581Z INFO : System Property Check: NotSecServer - PASSED
2024-02-19T14:30:55.7784587Z INFO : Running System Property Check: NotSum ...
2024-02-19T14:30:55.7784587Z INFO : System Property Check: NotSum - PASSED
2024-02-19T14:30:55.8409533Z INFO : Running System Property Check: NotBlockedByTamperProtection ...
2024-02-19T14:30:55.8409533Z INFO : Not tamper protected
2024-02-19T14:30:55.8409533Z INFO : System Property Check: NotBlockedByTamperProtection - PASSED
2024-02-19T14:30:55.9034535Z INFO : Running System Property Check: RAMSize ...
2024-02-19T14:30:55.9034535Z INFO : System Property Check: RAMSize - PASSED
2024-02-19T14:30:55.9659612Z INFO : Running System Property Check: CpuCoreCount ...
2024-02-19T14:30:55.9659612Z INFO : Logical processor core count: 4
2024-02-19T14:30:55.9659612Z INFO : System Property Check: CpuCoreCount - PASSED
2024-02-19T14:30:56.0284796Z INFO : Running System Property Check: SupportedArchitecture ...
2024-02-19T14:30:56.0284796Z INFO : IsWow64Process2 not available on older platforms
2024-02-19T14:30:56.0284796Z INFO : Unable to detect architecture
2024-02-19T14:30:56.0284796Z INFO : System Property Check: SupportedArchitecture - PASSED
2024-02-19T14:30:56.0909570Z INFO : Running System Property Check: SupportedOS ...
2024-02-19T14:30:56.0909570Z INFO : Running on server.
2024-02-19T14:30:56.0909570Z INFO : System Property Check: SupportedOS - PASSED
2024-02-19T14:30:56.1534550Z INFO : Running System Property Check: SupportedPatches ...
2024-02-19T14:30:56.1534550Z INFO : System Property Check: SupportedPatches - PASSED
2024-02-19T14:30:56.2159506Z INFO : Running System Property Check: AzureCodeSigning ...
2024-02-19T14:30:56.2159506Z INFO : IsWow64Process2 not available on older platforms
2024-02-19T14:30:56.2472124Z INFO : ACS supported
2024-02-19T14:30:56.2472124Z INFO : System Property Check: AzureCodeSigning - PASSED
2024-02-19T14:30:56.3253341Z INFO : Running System Property Check: DotNetFramework ...
2024-02-19T14:30:56.3253341Z INFO : IsWow64Process2 not available on older platforms
2024-02-19T14:30:56.3253341Z INFO : Supported .NET version is present
2024-02-19T14:30:56.3253341Z INFO : System Property Check: DotNetFramework - PASSED
2024-02-19T14:30:56.3878292Z INFO : Running System Property Check: ValidTempDirectory ...
2024-02-19T14:30:56.3878292Z INFO : Temp folder exists.
2024-02-19T14:30:56.3878292Z INFO : System Property Check: ValidTempDirectory - PASSED
2024-02-19T14:30:56.4503281Z INFO : Running System Property Check: ValidLocalInstallSourceDirectory ...
2024-02-19T14:30:56.4503281Z INFO : No local install source folder to validate.
2024-02-19T14:30:56.4503281Z INFO : System Property Check: ValidLocalInstallSourceDirectory - PASSED
2024-02-19T14:30:56.5128261Z INFO : Running System Property Check: ValidServer ...
2024-02-19T14:30:56.5128261Z INFO : System Property Check: ValidServer - PASSED
2024-02-19T14:30:56.5753240Z INFO : Running System Property Check: ValidDeploymentInfo ...
2024-02-19T14:30:56.5753240Z INFO : Current Time: 2024-02-19T14:30:56.575000
2024-02-19T14:30:56.5753240Z INFO : This computer is part of the domain TRUSTFUNDPEN
2024-02-19T14:30:56.5753240Z INFO : Domain Name: TRUSTFUNDPEN
2024-02-19T14:30:56.5753240Z INFO : Computer Name: SOPHOS-TEST-SVR
2024-02-19T14:30:56.5753240Z INFO : Computer Description is not available.
2024-02-19T14:30:56.5753240Z INFO : Operating system friendly name: Windows Server 2016 Standard
2024-02-19T14:30:56.5753240Z INFO : Operating system for status: WIN10SERVER
2024-02-19T14:30:56.5753240Z INFO : ProductType: 7
2024-02-19T14:30:56.5753240Z INFO : Session user: SOPHOS-TEST-SVR\\Administrator
2024-02-19T14:30:56.5753240Z INFO : Last logged on user: SOPHOS-TEST-SVR\\Administrator
2024-02-19T14:30:56.5753240Z INFO : User principal name:
2024-02-19T14:30:56.5753240Z INFO : Fully Qualified Domain Name: SOPHOS-TEST-SVR.Trustfundpensions.net
2024-02-19T14:30:56.5753240Z INFO : IsWow64Process2 not available on older platforms
2024-02-19T14:30:56.5753240Z INFO : Processor architecture: x64
2024-02-19T14:30:56.5753240Z INFO : OS Major Version: 10 and OS Minor Version: 0
2024-02-19T14:30:56.5753240Z INFO : Friendly OS Name: WIN10SERVER
2024-02-19T14:30:56.5753240Z INFO : Is server?: 1
2024-02-19T14:30:56.6221969Z INFO : Sending HTTP 'POST' request to: sophos/management/ep/install/deployment-info/3
2024-02-19T14:30:56.6378262Z INFO : Did not discover an URL for a PAC file
2024-02-19T14:30:56.6378262Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2024-02-19T14:30:56.6378262Z INFO : Set security protocol: 00000800
2024-02-19T14:30:56.6378262Z INFO : Opening connection to mcs2-cloudstation-us-west-2.prod.hydra.sophos.com
2024-02-19T14:30:56.6378262Z INFO : Sending request for connection confirmation through potential proxy
2024-02-19T14:30:56.6378262Z INFO : Request content size: 0
2024-02-19T14:30:57.4865334Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2024-02-19T14:30:57.4865334Z INFO : Subject certificate failed validation against root CA: SophosCA1
2024-02-19T14:30:57.4865334Z INFO : Subject certificate failed validation against root CA: SophosCA2
2024-02-19T14:30:57.4865334Z INFO : Certificate check succeeded
2024-02-19T14:30:57.4865334Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2024-02-19T14:30:57.7677866Z INFO : Response status code: 200
2024-02-19T14:30:57.7677866Z INFO : Response data size: 168
2024-02-19T14:30:57.7677866Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
2024-02-19T14:30:57.7677866Z INFO : Request content size: 1420
2024-02-19T14:30:57.7677866Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2024-02-19T14:30:57.7677866Z INFO : Subject certificate failed validation against root CA: SophosCA1
2024-02-19T14:30:57.7677866Z INFO : Subject certificate failed validation against root CA: SophosCA2
2024-02-19T14:30:57.7677866Z INFO : Certificate check succeeded
2024-02-19T14:30:57.7677866Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2024-02-19T14:30:58.0490292Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2024-02-19T14:30:58.0490292Z INFO : Subject certificate failed validation against root CA: SophosCA1
2024-02-19T14:30:58.0490292Z INFO : Subject certificate failed validation against root CA: SophosCA2
2024-02-19T14:30:58.0646497Z INFO : Certificate check succeeded
2024-02-19T14:30:58.0646497Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2024-02-19T14:30:58.0646497Z INFO : Response status code: 200
2024-02-19T14:30:58.0646497Z INFO : Response data size: 220
2024-02-19T14:30:58.0646497Z INFO : Parsing message received for deployment token: {"registrationToken":"bef7570794a905195904162de95743f1401857b6bd5a1b48b188635549710dcb","dciFileName":"afccfe648cfffe7c695e2fae258c7792","products":[{"product":"SERVER_INTERCEPT_ADVANCED","supported":true,"reasons":[]}]}
2024-02-19T14:30:58.0646497Z INFO : Model::token value changed to: bef7570794a905195904162de95743f1401857b6bd5a1b48b188635549710dcb
2024-02-19T14:30:58.0646497Z INFO : Licenses available: SERVER_INTERCEPT_ADVANCED
2024-02-19T14:30:58.2521689Z INFO : Running System Property Check: InstallationInProgress ...
2024-02-19T14:30:58.2521689Z INFO : System Property Check: InstallationInProgress - PASSED
2024-02-19T14:30:58.3146589Z INFO : Running System Property Check: SafeGuardEncryption ...
2024-02-19T14:30:58.3146589Z INFO : Entered installedProductCode, upgradeCode={BA2F47D3-1C17-40E7-8DE7-1CD733442B6C}
2024-02-19T14:30:58.3146589Z INFO : Product is not installed
2024-02-19T14:30:58.3146589Z INFO : licensesContainFeature(DEVICE_ENCRYPTION): false
2024-02-19T14:30:58.3146589Z INFO : System Property Check: SafeGuardEncryption - PASSED
2024-02-19T14:31:05.2877935Z INFO : Starting installation process.
2024-02-19T14:31:05.2877935Z INFO : About to execute command: CleanSophosIfeoKeysCommand
2024-02-19T14:31:05.2877935Z INFO : IsWow64Process2 not available on older platforms
2024-02-19T14:31:05.2877935Z INFO : IsWow64Process2 not available on older platforms
2024-02-19T14:31:05.2877935Z INFO : Command 'CleanSophosIfeoKeysCommand' completed with success with reboot code '0' and error message ''.
2024-02-19T14:31:05.2877935Z INFO : About to execute command: WaitForSauUpdateCommand
2024-02-19T14:31:05.2877935Z INFO : Waiting for operation to succeed within 900000ms.
2024-02-19T14:31:05.2877935Z INFO : AutoUpdate folder: C:\\Program Files (x86)\\Sophos\\AutoUpdate
2024-02-19T14:31:05.3034153Z INFO : Cache folder: C:\\ProgramData\\Sophos\\AutoUpdate\\cache
2024-02-19T14:31:05.3034153Z INFO : Cache folder: C:\\ProgramData\\Sophos\\AutoUpdate\\cache
2024-02-19T14:31:05.3034153Z INFO : SAU not updating - continuing with installation
2024-02-19T14:31:05.3034153Z INFO : Data folder: C:\\ProgramData\\Sophos\\AutoUpdate\\data
2024-02-19T14:31:05.3034153Z INFO : Command 'WaitForSauUpdateCommand' completed with success with reboot code '0' and error message ''.
2024-02-19T14:31:05.3034153Z INFO : About to execute command: CompetitorDetector
2024-02-19T14:31:05.3034153Z INFO : Command 'CompetitorDetector' completed with success with reboot code '0' and error message ''.
2024-02-19T14:31:05.3034153Z INFO : About to execute command: Register
2024-02-19T14:31:05.3034153Z INFO : Ensuring any MCS client service is stopped to prevent race for policy retrieval
2024-02-19T14:31:05.3034153Z INFO : Sending HTTP 'POST' request to: sophos/management/ep/install/register
2024-02-19T14:31:05.3034153Z INFO : Did not discover an URL for a PAC file
2024-02-19T14:31:05.3034153Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2024-02-19T14:31:05.3034153Z INFO : Set security protocol: 00000800
2024-02-19T14:31:05.3034153Z INFO : Opening connection to mcs2-cloudstation-us-west-2.prod.hydra.sophos.com
2024-02-19T14:31:05.3034153Z INFO : Sending request for connection confirmation through potential proxy
2024-02-19T14:31:05.3034153Z INFO : Request content size: 0
2024-02-19T14:31:05.3034153Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2024-02-19T14:31:05.3034153Z INFO : Subject certificate failed validation against root CA: SophosCA1
2024-02-19T14:31:05.3034153Z INFO : Subject certificate failed validation against root CA: SophosCA2
2024-02-19T14:31:05.3034153Z INFO : Certificate check succeeded
2024-02-19T14:31:05.3034153Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2024-02-19T14:31:06.2466299Z INFO : Response status code: 200
2024-02-19T14:31:06.2466299Z INFO : Response data size: 168
2024-02-19T14:31:06.2466299Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
2024-02-19T14:31:06.2466299Z INFO : Request content size: 1420
2024-02-19T14:31:06.2466299Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2024-02-19T14:31:06.2466299Z INFO : Subject certificate failed validation against root CA: SophosCA1
2024-02-19T14:31:06.2466299Z INFO : Subject certificate failed validation against root CA: SophosCA2
2024-02-19T14:31:06.2466299Z INFO : Certificate check succeeded
2024-02-19T14:31:06.2466299Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2024-02-19T14:31:07.2295938Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2024-02-19T14:31:07.2295938Z INFO : Subject certificate failed validation against root CA: SophosCA1
2024-02-19T14:31:07.2295938Z INFO : Subject certificate failed validation against root CA: SophosCA2
2024-02-19T14:31:07.2295938Z INFO : Certificate check succeeded
2024-02-19T14:31:07.2295938Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2024-02-19T14:31:07.2295938Z INFO : Response status code: 200
2024-02-19T14:31:07.2295938Z INFO : Response data size: 72
2024-02-19T14:31:07.2295938Z INFO : Retrieved endpoint id: a0d271a3-f104-74ed-09f8-0416eae50ce0
2024-02-19T14:31:08.2444743Z INFO : Sending HTTP 'POST' request to: sophos/management/ep/install/authenticate/endpoint/a0d271a3-f104-74ed-09f8-0416eae50ce0/role/endpoint
2024-02-19T14:31:08.2444743Z INFO : Request content size: 0
2024-02-19T14:31:08.2444743Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2024-02-19T14:31:08.2444743Z INFO : Subject certificate failed validation against root CA: SophosCA1
2024-02-19T14:31:08.2444743Z INFO : Subject certificate failed validation against root CA: SophosCA2
2024-02-19T14:31:08.2444743Z INFO : Certificate check succeeded
2024-02-19T14:31:08.2444743Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2024-02-19T14:31:08.7600924Z INFO : Response status code: 200
2024-02-19T14:31:08.7600924Z INFO : Response data size: 1136
2024-02-19T14:31:08.7600924Z INFO : Retrieved mcs auth: tenant_id=060156e0-88a9-4dc0-a749-a55e59286f3e device_id=0a2d173a-1f40-47de-908f-4061ae5ec00e
2024-02-19T14:31:08.7600924Z INFO : MCS Auth token features: f_srv_xpd
2024-02-19T14:31:08.7600924Z INFO : MCS Auth token features: f_srv_hbt
2024-02-19T14:31:08.7600924Z INFO : MCS Auth token features: f_srv_av
2024-02-19T14:31:08.7600924Z INFO : MCS Auth token features: f_srv_stac
2024-02-19T14:31:08.7600924Z INFO : MCS Auth token features: f_endpoint_updating
2024-02-19T14:31:08.7600924Z INFO : MCS Auth token features: f_srv_mtd
2024-02-19T14:31:08.7600924Z INFO : MCS Auth token features: f_srv_ml
2024-02-19T14:31:08.7600924Z INFO : MCS Auth token features: f_srv_appctl
2024-02-19T14:31:08.7600924Z INFO : MCS Auth token features: f_srv_efw
2024-02-19T14:31:08.7600924Z INFO : Sending HTTP 'GET' request to: sophos/management/ep/install/flags/endpoint/a0d271a3-f104-74ed-09f8-0416eae50ce0
2024-02-19T14:31:08.7600924Z INFO : Request content size: 0
2024-02-19T14:31:08.7600924Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2024-02-19T14:31:08.7600924Z INFO : Subject certificate failed validation against root CA: SophosCA1
2024-02-19T14:31:08.7600924Z INFO : Subject certificate failed validation against root CA: SophosCA2
2024-02-19T14:31:08.7757123Z INFO : Certificate check succeeded
2024-02-19T14:31:08.7757123Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2024-02-19T14:31:09.0569641Z INFO : Response status code: 200
2024-02-19T14:31:09.0569641Z INFO : Response data size: 4708
2024-02-19T14:31:09.0569641Z INFO : Loaded 128 endpoint flags
2024-02-19T14:31:09.0569641Z INFO : Using SDDS3: Enabled in Central AND SED is not installed
2024-02-19T14:31:09.0569641Z INFO : Setting sdds3 download to: true
2024-02-19T14:31:09.0569641Z INFO : Sending HTTP 'PUT' request to: sophos/management/ep/install/statuses/endpoint/a0d271a3-f104-74ed-09f8-0416eae50ce0
2024-02-19T14:31:09.0569641Z INFO : Request content size: 990
2024-02-19T14:31:09.0569641Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2024-02-19T14:31:09.0569641Z INFO : Subject certificate failed validation against root CA: SophosCA1
2024-02-19T14:31:09.0725873Z INFO : Subject certificate failed validation against root CA: SophosCA2
2024-02-19T14:31:09.0725873Z INFO : Certificate check succeeded
2024-02-19T14:31:09.0725873Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2024-02-19T14:31:09.4007143Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2024-02-19T14:31:09.4007143Z INFO : Subject certificate failed validation against root CA: SophosCA1
2024-02-19T14:31:09.4007143Z INFO : Subject certificate failed validation against root CA: SophosCA2
2024-02-19T14:31:09.4007143Z INFO : Certificate check succeeded
2024-02-19T14:31:09.4007143Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2024-02-19T14:31:09.4007143Z INFO : Response status code: 200
2024-02-19T14:31:09.4007143Z INFO : Response data size: 0
2024-02-19T14:31:09.4007143Z INFO : Attempt to retrieve policy.
2024-02-19T14:31:09.4007143Z INFO : Sending HTTP 'GET' request to: sophos/management/ep/install/commands/applications/APPSPROXY;ALC/endpoint/a0d271a3-f104-74ed-09f8-0416eae50ce0
2024-02-19T14:31:09.4007143Z INFO : Request content size: 0
2024-02-19T14:31:09.4007143Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2024-02-19T14:31:09.4007143Z INFO : Subject certificate failed validation against root CA: SophosCA1
2024-02-19T14:31:09.4007143Z INFO : Subject certificate failed validation against root CA: SophosCA2
2024-02-19T14:31:09.4163395Z INFO : Certificate check succeeded
2024-02-19T14:31:09.4163395Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2024-02-19T14:31:09.6819608Z INFO : Response status code: 200
2024-02-19T14:31:09.6819608Z INFO : Response data size: 790
2024-02-19T14:31:09.6819608Z INFO : Successfully retrieved policy with policyId='0fe942a80a59b03133c23eb7206d4a5a456ca7eba014601677fe0b4d274765cf'.
2024-02-19T14:31:09.6819608Z INFO : Sending HTTP 'DELETE' request to: sophos/management/ep/install/commands/endpoint/a0d271a3-f104-74ed-09f8-0416eae50ce0/14
2024-02-19T14:31:09.6819608Z INFO : Request content size: 0
2024-02-19T14:31:09.6819608Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2024-02-19T14:31:09.6819608Z INFO : Subject certificate failed validation against root CA: SophosCA1
2024-02-19T14:31:09.6819608Z INFO : Subject certificate failed validation against root CA: SophosCA2
2024-02-19T14:31:09.6975865Z INFO : Certificate check succeeded
2024-02-19T14:31:09.6975865Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2024-02-19T14:31:09.9788427Z INFO : Response status code: 200
2024-02-19T14:31:09.9788427Z INFO : Response data size: 0
2024-02-19T14:31:09.9788427Z INFO : Sending HTTP 'GET' request to: sophos/management/ep/install/policy/application/ALC/0fe942a80a59b03133c23eb7206d4a5a456ca7eba014601677fe0b4d274765cf
2024-02-19T14:31:09.9788427Z INFO : Request content size: 0
2024-02-19T14:31:09.9788427Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2024-02-19T14:31:09.9788427Z INFO : Subject certificate failed validation against root CA: SophosCA1
2024-02-19T14:31:09.9788427Z INFO : Subject certificate failed validation against root CA: SophosCA2
2024-02-19T14:31:09.9788427Z INFO : Certificate check succeeded
2024-02-19T14:31:09.9788427Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2024-02-19T14:31:10.3225927Z INFO : Response status code: 200
2024-02-19T14:31:10.3225927Z INFO : Response data size: 8238
2024-02-19T14:31:10.3225927Z INFO : Assume obfuscated SAU password
2024-02-19T14:31:10.5100987Z INFO : Subscription id: Base, rigidname: WindowsCloudServer, baseversion: 1, tag: RECOMMENDED, fixedversion:
2024-02-19T14:31:10.5100987Z INFO : Subscription id: CloudAV, rigidname: WindowsCloudServerAV, baseversion: 1, tag: RECOMMENDED, fixedversion:
2024-02-19T14:31:10.5100987Z INFO : Subscription id: HitmanProAlert, rigidname: WindowsCloudServerHitmanProAlert, baseversion: 1, tag: RECOMMENDED, fixedversion:
2024-02-19T14:31:10.5100987Z INFO : Fixed version token: 67e93ef5-0e26-5e29-a2d6-1a91babb23ea, name: FTS 2022.4.3.2
2024-02-19T14:31:10.5100987Z INFO : Feature: APPCNTRL
2024-02-19T14:31:10.5100987Z INFO : Feature: AV
2024-02-19T14:31:10.5100987Z INFO : Feature: CLEAN
2024-02-19T14:31:10.5100987Z INFO : Feature: CORE
2024-02-19T14:31:10.5100987Z INFO : Feature: DLP
2024-02-19T14:31:10.5100987Z INFO : Feature: DVCCNTRL
2024-02-19T14:31:10.5100987Z INFO : Feature: EFW
2024-02-19T14:31:10.5100987Z INFO : Feature: FIM
2024-02-19T14:31:10.5100987Z INFO : Feature: HBT
2024-02-19T14:31:10.5100987Z INFO : Feature: MTD
2024-02-19T14:31:10.5100987Z INFO : Feature: NTP
2024-02-19T14:31:10.5100987Z INFO : Feature: SAV
2024-02-19T14:31:10.5100987Z INFO : Feature: SDU
2024-02-19T14:31:10.5100987Z INFO : Feature: WEBCNTRL
2024-02-19T14:31:10.5100987Z INFO : Feature: XPD
2024-02-19T14:31:10.5100987Z INFO : Setting https download to: true
2024-02-19T14:31:10.5100987Z INFO : Updating credentials created with username: PRDSVSFXCL
2024-02-19T14:31:10.5100987Z INFO : Server for 'sus': sus.sophosupd.com
2024-02-19T14:31:10.5100987Z INFO : Server for 'content_server': sdds3.sophosupd.com
2024-02-19T14:31:10.5100987Z INFO : Server for 'content_server': sdds3.sophosupd.net
2024-02-19T14:31:10.5100987Z INFO : Server for 'telemetry': t1.sophosupd.com
2024-02-19T14:31:10.5100987Z INFO : Server for 'feedback': sdu-feedback.sophos.com
2024-02-19T14:31:10.5100987Z INFO : Server for 'repairkit': sdu-auto-upload.sophosupd.com
2024-02-19T14:31:10.5100987Z INFO : Restarting MCS Client service if stopped
2024-02-19T14:31:10.5100987Z INFO : Command 'Register' completed with success with reboot code '0' and error message ''.
2024-02-19T14:31:10.5100987Z INFO : About to execute command: Download
2024-02-19T14:31:10.5100987Z INFO : Update Cache Cert Path folder: C:\\ProgramData\\Sophos\\Certificates\\AutoUpdate\\Cache
2024-02-19T14:31:10.5100987Z INFO : Writing cert: C:\\ProgramData\\Sophos\\Certificates\\AutoUpdate\\Cache\\1323c8d6ae076942b89d7580ee4f630e2d8ffd4c.crt
2024-02-19T14:31:10.5100987Z INFO : Writing cert: C:\\ProgramData\\Sophos\\Certificates\\AutoUpdate\\Cache\\33d6a435957397fc9336c8633445aa33e1774500.crt
2024-02-19T14:31:10.5100987Z INFO : Writing cert: C:\\ProgramData\\Sophos\\Certificates\\AutoUpdate\\Cache\\34070075c025b74cdd9c907d2565af742790e15f.crt
2024-02-19T14:31:10.5100987Z INFO : CRT required: adding 'CRT' feature
2024-02-19T14:31:10.5413362Z INFO : IsWow64Process2 not available on older platforms
2024-02-19T14:31:10.5569613Z INFO : SDDS3 delta versioning enabled: 0
2024-02-19T14:31:10.5569613Z INFO : No manually configured proxy
2024-02-19T14:31:10.5569613Z INFO : WinHttp default proxy not set
2024-02-19T14:31:10.5569613Z INFO : WinHttp discovered proxies not found
2024-02-19T14:31:10.5569613Z INFO : Trying update service url sus.sophosupd.com/.../0a2d173a-1f40-47de-908f-4061ae5ec00e with proxy: <direct; no proxy>
2024-02-19T14:31:11.1507191Z INFO : 200 from sus.sophosupd.com/.../0a2d173a-1f40-47de-908f-4061ae5ec00e with proxy: <direct; no proxy> (peer address 52.49.54.101)
2024-02-19T14:31:11.1663447Z INFO : Sophos Update Service response: error='200 OK' reason='Presented fixed version token is EOL' code='FIXED_VERSION_TOKEN_EOL'
2024-02-19T14:31:11.1663447Z ERROR : Error: Sophos Update Service failed to provide suites
2024-02-19T14:31:11.1663447Z ERROR : DownloadCommand::onRun() failed with std::exception: SDDS3 sync failed
2024-02-19T14:31:11.1663447Z INFO : Command 'Download' completed with failure with reboot code '0' and error message 'Could not download software'.
2024-02-19T14:31:11.1663447Z ERROR : Installation failed.
2024-02-19T14:31:11.1663447Z INFO : Sending HTTP 'POST' request to: sophos/management/ep/install/events/endpoint/a0d271a3-f104-74ed-09f8-0416eae50ce0
2024-02-19T14:31:11.1663447Z INFO : Did not discover an URL for a PAC file
2024-02-19T14:31:11.1663447Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2024-02-19T14:31:11.1663447Z INFO : Set security protocol: 00000800
2024-02-19T14:31:11.1663447Z INFO : Opening connection to mcs2-cloudstation-us-west-2.prod.hydra.sophos.com
2024-02-19T14:31:11.1663447Z INFO : Sending request for connection confirmation through potential proxy
2024-02-19T14:31:11.1663447Z INFO : Request content size: 0
2024-02-19T14:31:11.1663447Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2024-02-19T14:31:11.1663447Z INFO : Subject certificate failed validation against root CA: SophosCA1
2024-02-19T14:31:11.1663447Z INFO : Subject certificate failed validation against root CA: SophosCA2
2024-02-19T14:31:11.1819652Z INFO : Certificate check succeeded
2024-02-19T14:31:11.1819652Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2024-02-19T14:31:11.4475884Z INFO : Response status code: 200
2024-02-19T14:31:11.4475884Z INFO : Response data size: 168
2024-02-19T14:31:11.4475884Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
2024-02-19T14:31:11.4475884Z INFO : Request content size: 973
2024-02-19T14:31:11.4475884Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2024-02-19T14:31:11.4475884Z INFO : Subject certificate failed validation against root CA: SophosCA1
2024-02-19T14:31:11.4475884Z INFO : Subject certificate failed validation against root CA: SophosCA2
2024-02-19T14:31:11.4475884Z INFO : Certificate check succeeded
2024-02-19T14:31:11.4475884Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2024-02-19T14:31:11.7444672Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2024-02-19T14:31:11.7600929Z INFO : Subject certificate failed validation against root CA: SophosCA1
2024-02-19T14:31:11.7600929Z INFO : Subject certificate failed validation against root CA: SophosCA2
2024-02-19T14:31:11.7600929Z INFO : Certificate check succeeded
2024-02-19T14:31:11.7600929Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2024-02-19T14:31:11.7600929Z INFO : Response status code: 200
2024-02-19T14:31:11.7600929Z INFO : Response data size: 0



Added tags
[edited by: Gladys at 10:55 AM (GMT -8) on 6 Mar 2024]
Parents
  • Hello Ishq,

    Thank you for reaching out to the community forum.

    Based on the error shown on the logs you've provided.

    2024-02-19T14:31:11.1663447Z ERROR : Error: Sophos Update Service failed to provide suites
    2024-02-19T14:31:11.1663447Z ERROR : DownloadCommand::onRun() failed with std::exception: SDDS3 sync failed
    2024-02-19T14:31:11.1663447Z INFO: Command 'Download' completed with failure with reboot code '0' and error message 'Could not download software'.

    It looks like there are some blocked domains and ports in your environment, which leads to this installation issue. 

    Can you check if you have allowed all necessary domains and ports in your environment? You may refer to this documentation and let us know. 

    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer

    The New Home of Sophos Support Videos!  Visit Sophos Techvids
  • Hi Glenn,

    it's a Sophos Firewall XG450 (SFOS 20.0.0 GA-Build222) in our environment,

    isn't *.sophos.com in the allowed list, even if there is a policy to deny all web traffic in the firewall rule?

    Isn't Traffic to sophos.com still allowed even if you turn it off/on its the web exception.

    kindly advise on the configuration steps

Reply Children
  • in theory: YES

    BUT it does not work properly in real life.

    Personal experience is to use wildcards on SFOS like this:

    *.sophos.com

    will work for abc.sophos.com but sometimes not for efg.abc.sophos.com

    *.abc.sophos.com

    will work for efg.abc.sophos.com but sometimes not for hij.efg.abc.sophos.com

    and so on.

    And still I have identified some Sophos FQDN that I needed to put in at full name, no wildcard. Especially the *hydra* ones.

    see here what I needed to add while it should already work by all the wildcards above.