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problems installing sophos endpoint, Error: No reachable update service locations

oscar parra 
problems installing sophos endpoint, Error: No reachable update service locations, The log generates the following:


2023-12-19T15:28:54.2670382Z INFO : Trying update service url sus.sophosupd.com/.../d409441b-33e9-47f3-b22a-0cf49378a0a8 with proxy: <direct; no proxy>
2023-12-19T15:29:13.2047605Z WARNING : Error from sus.sophosupd.com/.../d409441b-33e9-47f3-b22a-0cf49378a0a8 with proxy: <direct; no proxy>: WinHttpSendRequest failed: Se superó el tiempo de espera para la operación (12002)
2023-12-19T15:29:13.4860124Z INFO : Trying update service url sus.sophosupd.com/.../d409441b-33e9-47f3-b22a-0cf49378a0a8 with proxy: <direct; no proxy> (try 2 of 5)
2023-12-19T15:29:32.4096844Z WARNING : Error from sus.sophosupd.com/.../d409441b-33e9-47f3-b22a-0cf49378a0a8 with proxy: <direct; no proxy>: WinHttpSendRequest failed: Se superó el tiempo de espera para la operación (12002)
2023-12-19T15:29:33.4250493Z INFO : Trying update service url sus.sophosupd.com/.../d409441b-33e9-47f3-b22a-0cf49378a0a8 with proxy: <direct; no proxy> (try 3 of 5)
2023-12-19T15:29:52.3781933Z WARNING : Error from sus.sophosupd.com/.../d409441b-33e9-47f3-b22a-0cf49378a0a8 with proxy: <direct; no proxy>: WinHttpSendRequest failed: Se superó el tiempo de espera para la operación (12002)
2023-12-19T15:29:57.3938619Z INFO : Trying update service url sus.sophosupd.com/.../d409441b-33e9-47f3-b22a-0cf49378a0a8 with proxy: <direct; no proxy> (try 4 of 5)
2023-12-19T15:30:16.3315273Z WARNING : Error from sus.sophosupd.com/.../d409441b-33e9-47f3-b22a-0cf49378a0a8 with proxy: <direct; no proxy>: WinHttpSendRequest failed: Se superó el tiempo de espera para la operación (12002)
2023-12-19T15:30:46.3474145Z INFO : Trying update service url sus.sophosupd.com/.../d409441b-33e9-47f3-b22a-0cf49378a0a8 with proxy: <direct; no proxy> (try 5 of 5)
2023-12-19T15:31:05.2959540Z WARNING : Error from sus.sophosupd.com/.../d409441b-33e9-47f3-b22a-0cf49378a0a8 with proxy: <direct; no proxy>: WinHttpSendRequest failed: Se superó el tiempo de espera para la operación (12002)
2023-12-19T15:31:05.2959540Z ERROR : Error: No reachable update service locations
2023-12-19T15:31:05.2959540Z ERROR : DownloadCommand::onRun() failed with std::exception: SDDS3 sync failed
2023-12-19T15:31:05.2959540Z INFO : Command 'Download' completed with failure with reboot code '0' and error message 'No se ha podido descargar el software'.
2023-12-19T15:31:05.2959540Z ERROR : Installation failed.

The installation is carried out on a Windows 8 system and under a domain, the installation works on Windows 10 computers.





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