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ScanD not running MacOS

Marstone Inc

So I'm having the same problem as a bunch of other people with ScanD not starting on later versions of MacOS. I have a site with mostly Ventura but a few older ones and now a Sonoma system. I got the Network scanning working by doing the "move the extension to trash and back" per the https://support.sophos.com/support/s/article/KB-000041261?language=en_US article but I can NOT for the life of me get ScanD to start/run.

Is there any newer information on how to resolve this issue? At least 50% of the systems for the client are now not able to scan due to this issue.



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    Hi Marstone,

    Thanks for reaching out to the Sophos Community Forum. 

    Could you let me know if the "Prerequisites" tab of the Endpoint Self Help Tool reports back anything that may help? If you see a "Fix" button similar to the screenshot below, this will prompt you to take further actions on the device. 
    -  Check security permissions on macOS

    I suggest checking our doc.sophos.com pages first, as they will typically contain the most up-to-date guidance. KBA's are more typically used in situations where additional steps or investigation is needed to address specific issues. 

    Kushal Lakhan
    Team Lead, Global Community Support
    Connect with Sophos Support, get alerted, and be informed.
    If a post solves your question, please use the "Verify Answer" button.
    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
Reply
  • 0

    Hi Marstone,

    Thanks for reaching out to the Sophos Community Forum. 

    Could you let me know if the "Prerequisites" tab of the Endpoint Self Help Tool reports back anything that may help? If you see a "Fix" button similar to the screenshot below, this will prompt you to take further actions on the device. 
    -  Check security permissions on macOS

    I suggest checking our doc.sophos.com pages first, as they will typically contain the most up-to-date guidance. KBA's are more typically used in situations where additional steps or investigation is needed to address specific issues. 

    Kushal Lakhan
    Team Lead, Global Community Support
    Connect with Sophos Support, get alerted, and be informed.
    If a post solves your question, please use the "Verify Answer" button.
    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
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