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Sophos Support - what is the DACH ESG VIP Support Team?

LHerzog 11 months ago

What is the intention of that Support tier?

Does it speed things up?

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Qoosh 11 months ago +1 verified

Hi LHerzog , When opening a support case, the DACH ESG VIP tag is available to some customers. The tag is based on the region of the customer and the licenses assigned to the account. This does not refer…

+1 Qoosh 11 months ago

Hi LHerzog,

When opening a support case, the DACH ESG VIP tag is available to some customers. The tag is based on the region of the customer and the licenses assigned to the account. This does not refer to a different support offering or different tier of support, it’s for internal case routing purposes only.

Kushal Lakhan

Team Lead, Global Community Support
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