What is the intention of that Support tier?
Does it speed things up?
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What is the intention of that Support tier?
Does it speed things up?
Hi LHerzog,
When opening a support case, the DACH ESG VIP tag is available to some customers. The tag is based on the region of the customer and the licenses assigned to the account. This does not refer to a different support offering or different tier of support, it’s for internal case routing purposes only.
