Not receiving new investigation mail notification anymore.

Hi Bastien,

Thanks for reaching out to the Sophos Community Forum. 

Some recent changes were made to Threat Cases/Investigations in Sophos Central. Allow me some time to inquire internally if this may have also impacted the frequency of emails, and I will update you here. 

To gather more context, may I ask what severity of events (Low/Medium/High) you are seeing in Sophos Central?  

Hello,

Thanks for your quick reply. The severity of the initials detection are all medium.

Regards

Do you know if the new events/detections are showing up under the "cases" section or under the "detections" section? Cases will generate email alerts, but events showing on the detections tab will not. 

Do you know if the new events/detections are showing up under the "cases" section or under the "detections" section? Cases will generate email alerts, but events showing on the detections tab will not. 

We have new cases, investigations and detection that are all medium. As mentioned in the documentation, it seems that we have all the prerequisites as well as the correct configuration, but we haven't been receiving emails for a little over a month. We also checked the junk but they do not appears here.

https://doc.sophos.com/central/customer/help/en-us/ManageYourProducts/ThreatAnalysisCenter/Cases/index.html#edit-and-assign-cases

https://doc.sophos.com/central/customer/help/en-us/ManageYourProducts/ThreatAnalysisCenter/Preferences/InvestigationsEmailNotifications/index.html

Thank you for following up. I was able to locate a development ticket related to the issues you're experiencing. I'd suggest opening a case from the Sophos Support Portal referencing the following ID. Please also send me the case id either here, or via private message so I may follow up with our team.

• SPUI-3503