I have a device that at some point was deleted from the Sophos portal. I've tried reinstalling Sophos but am getting a message stating that tamper protection needs to be disabled. What steps can I take to get the device back on the portal?
Thank you,
Hi Susan,
Thanks for reaching out to the Sophos Community Forum.
I suggest going to the "Logs & Reports" page in Sophos Central. Here you will find "Recover Tamper Protection passwords". If you are not able to locate the correct password for the device in question, you can instead use the following article to recover the device from a tamper-protected state.
- https://support.sophos.com/support/s/article/KB-000036125?language=en_US
Once done, you can either choose to use the "registeronly" command along with a new installer package, or you can remove the installation entirely using Sophos Zap to do a fresh install.
- SophosSetup.exe --registeronly
Hi Susan,
Thanks for reaching out to the Sophos Community Forum.
I suggest going to the "Logs & Reports" page in Sophos Central. Here you will find "Recover Tamper Protection passwords". If you are not able to locate the correct password for the device in question, you can instead use the following article to recover the device from a tamper-protected state.
- https://support.sophos.com/support/s/article/KB-000036125?language=en_US
Once done, you can either choose to use the "registeronly" command along with a new installer package, or you can remove the installation entirely using Sophos Zap to do a fresh install.
- SophosSetup.exe --registeronly
