Thread Info
  • State Suggested Answer
  • Locked Locked
  • Replies 1 reply
  • Answers 1 answer
  • Subscribers 13 subscribers
  • Views 9867 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Failed to install component(s): hmpa64

Jiming Zhou

####Sophos HitmanPro Alert Initial install log 20231115T013935

2023-11-15T01:39:40.6403111Z ERROR : SetupPluginCommand::onRun() failed with ComponentInstaller::InstallError: Failed to install component(s): hmpa64
2023-11-15T01:39:40.6403111Z INFO : Extracting CRT result from: C:\\Users\\JIMING~1.ZHO\\AppData\\Local\\Temp\\TelemetryConfig.json
2023-11-15T01:39:40.6403111Z INFO : Command 'SetupPlugin' completed with failure with reboot code '0' and error message '无法安装软件'.
2023-11-15T01:39:40.6403111Z ERROR : Installation failed.
2023-11-15T01:39:40.6403111Z INFO : Sending HTTP 'POST' request to: sophos/management/ep/install/events/endpoint/73570dca-c0c9-c45d-bb16-ec1e98f5ac49
2023-11-15T01:39:40.6403111Z INFO : Did not discover an URL for a PAC file
2023-11-15T01:39:40.6403111Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2023-11-15T01:39:40.6403111Z INFO : Set security protocol: 00000800

###Sophos HitmanPro Alert Initial install log 20231115T013935

a 2023-11-15 01:39:35.956 [10752:7796] - Beginning install
a 2023-11-15 01:39:35.977 [10752:7796] - Executing step "Validate it is NextGen endpoint"
a 2023-11-15 01:39:35.977 [10752:7796] - Executing step "Validate the user is an admin"
a 2023-11-15 01:39:35.977 [10752:7796] - Executing step "Validate that driver verifier is NOT enabled for HMPA."
a 2023-11-15 01:39:35.977 [10752:7796] - Executing step "Validate that HMPA is not pending reboot"
w 2023-11-15 01:39:35.978 [10752:7796] - Validation failed
a 2023-11-15 01:39:35.978 [10752:7796] - Reboot required by execute step "Validate that HMPA is not pending reboot"
w 2023-11-15 01:39:35.978 [10752:7796] - Failed step "Validate that HMPA is not pending reboot", rolling back previous steps
a 2023-11-15 01:39:35.978 [10752:7796] - Rolling back step "Validate that driver verifier is NOT enabled for HMPA."
a 2023-11-15 01:39:35.978 [10752:7796] - Rolling back step "Validate the user is an admin"
a 2023-11-15 01:39:35.978 [10752:7796] - Rolling back step "Validate it is NextGen endpoint"
w 2023-11-15 01:39:35.978 [10752:7796] - Failed composite step
e 2023-11-15 01:39:35.978 [10752:7796] - A reboot is required before the installation can proceed

UP time < 1 hour

:\Windows\system32>net statistics workstation
\\FILE-SERVER 的工作站统计数据


统计数据开始于 2023-11-15 9:05:52

HOW CAN FIX IT ？？



This thread was automatically locked due to age.
Parents
  • 0

    Hi Jiming, 

    Thanks for reaching out to the Sophos Community Forum.

    The log line of note is: 

    Jiming Zhou said:
    Failed step "Validate that HMPA is not pending reboot", rolling back previous steps

    You can find out if there are any pending reboots on a system by checking the following registry key. 
    - HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Session Manager\

    I suggest performing a reboot, and checking if the registry key above is cleared. Triggering an update locally once this is done, will install any missing components.

    Alternatively, you can use the Sophos Zap cleanup tool to uninstall and remove any remnants of the Sophos installation so you may start with a fresh install. 
    - Sophos Zap

    Kushal Lakhan
    Team Lead, Global Community Support
    Connect with Sophos Support, get alerted, and be informed.
    If a post solves your question, please use the "Verify Answer" button.
    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
Reply
  • 0

    Hi Jiming, 

    Thanks for reaching out to the Sophos Community Forum.

    The log line of note is: 

    Jiming Zhou said:
    Failed step "Validate that HMPA is not pending reboot", rolling back previous steps

    You can find out if there are any pending reboots on a system by checking the following registry key. 
    - HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Session Manager\

    I suggest performing a reboot, and checking if the registry key above is cleared. Triggering an update locally once this is done, will install any missing components.

    Alternatively, you can use the Sophos Zap cleanup tool to uninstall and remove any remnants of the Sophos installation so you may start with a fresh install. 
    - Sophos Zap

    Kushal Lakhan
    Team Lead, Global Community Support
    Connect with Sophos Support, get alerted, and be informed.
    If a post solves your question, please use the "Verify Answer" button.
    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
Children
No Data
Unfiltered HTML