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Sophos setup error to install on server 2019

Negasa Ashu

Hello,

Server protection is unable to install on the server 2019 "Failed to download the installer"

server Log:

2021-10-10T16:10:32.6661271Z INFO : Running C:\\Users\\ZELALE~1\\AppData\\Local\\Temp\\SophosSetup-395623309\\Setup.exe
2021-10-10T16:10:32.6661271Z INFO : Stage 1 command-line options:
2021-10-10T16:10:32.6661271Z INFO : ---
2021-10-10T16:10:32.6661271Z INFO : Quiet mode on: 0
2021-10-10T16:10:32.6661271Z INFO : Bypass ownership check: 0
2021-10-10T16:10:32.6661271Z INFO : Bypass ACS check: 0
2021-10-10T16:10:32.6661271Z INFO : Automatic Proxy detection disabled: 0
2021-10-10T16:10:32.6661271Z INFO : No feedback mode on: 0
2021-10-10T16:10:32.6661271Z INFO : Dump feedback enabled: 0
2021-10-10T16:10:32.6661271Z INFO : Bypass competitor removal: 0
2021-10-10T16:10:32.6661271Z INFO : Using CRT catalog file path: --
2021-10-10T16:10:32.6661271Z INFO : Only register endpoint with Central: 0
2021-10-10T16:10:32.6661271Z INFO : Log messages between endpoint and Central: 0
2021-10-10T16:10:32.6661271Z INFO : Log command-line passed to executables: 0
2021-10-10T16:10:32.6661271Z INFO : Using custom server that hosts the installer stage2 filename: --
2021-10-10T16:10:32.6661271Z INFO : Using cloud group: --
2021-10-10T16:10:32.6661271Z INFO : Overriding computer name: --
2021-10-10T16:10:32.6661271Z INFO : Overriding computer description: --
2021-10-10T16:10:32.6661271Z INFO : Overriding domain name: --
2021-10-10T16:10:32.6661271Z INFO : Language will be set to: --
2021-10-10T16:10:32.6661271Z INFO : Using message relays: 10.0.0.0:5555
2021-10-10T16:10:32.6661271Z INFO : Proxy address: --
2021-10-10T16:10:32.6661271Z INFO : Proxy user name: --
2021-10-10T16:10:32.6661271Z INFO : Using custom customer token: --
2021-10-10T16:10:32.6661271Z INFO : Using specified products: --
2021-10-10T16:10:32.6661271Z INFO : Using certificates from the program data folder: 0
2021-10-10T16:10:32.6661271Z INFO : Setting non-persistent image: 0
2021-10-10T16:10:32.6817585Z INFO : Setting gold image: 0
2021-10-10T16:10:32.6817585Z INFO : MCS registration timeout for golden image: --
2021-10-10T16:10:32.6817585Z INFO : Using custom customer ID: --
2021-10-10T16:10:32.6817585Z INFO : Using specified user ID: --
2021-10-10T16:10:32.6817585Z INFO : Using local install source: --
2021-10-10T16:10:32.6817585Z INFO : Invoked as part of SEC migration: 0
2021-10-10T16:10:32.6817585Z INFO : ---
2021-10-10T16:10:32.6817585Z INFO : Detected architecture: 2
2021-10-10T16:10:32.6817585Z INFO : Using x86 program files for stage 2
2021-10-10T16:10:32.6817585Z INFO : Target path: C:\\Program Files (x86)\\Sophos\\CloudInstaller
2021-10-10T16:10:32.7442466Z INFO : About to delete: C:\\Program Files (x86)\\Sophos\\CloudInstaller
2021-10-10T16:10:32.7442466Z INFO : Folder not present, nothing to delete
2021-10-10T16:10:32.7442466Z INFO : Running on x64, requesting x86 Stage2
2021-10-10T16:10:32.7442466Z INFO : Sending HTTP 'POST' request to: api/download/stage2-details/40435e0a-6c7c-4c27-9c0a-5e4ec80051e2
2021-10-10T16:10:32.7442466Z INFO : Did not discover an URL for a PAC file
2021-10-10T16:10:32.7442466Z INFO : Attempting to connect using proxy '10.0.0.0:5555' of type 'Message Relay'.
2021-10-10T16:10:32.7442466Z INFO : Set security protocol: 00000800
2021-10-10T16:10:32.7442466Z INFO : Opening connection to dzr-api-amzn-us-west-2-fa88.api-upe.p.hmr.sophos.com
2021-10-10T16:10:32.7442466Z INFO : Request content size: 30
2021-10-10T16:10:33.7754798Z ERROR : WINHTTP_CALLBACK_STATUS_SECURE_FAILURE: 32
2021-10-10T16:10:33.7754798Z INFO : WINHTTP_CALLBACK_STATUS_SECURE_FAILURE: WINHTTP_CALLBACK_STATUS_FLAG_CERT_DATE_INVALID
2021-10-10T16:10:33.7754798Z ERROR : WinHttpSendRequest failed with certificate check failure and error 12175
2021-10-10T16:10:33.7910989Z INFO : Failed to connect using proxy '10.0.0.0:5555' with error: WinHttpSendRequest failed: certificate check failure
2021-10-10T16:10:33.7910989Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2021-10-10T16:10:33.7910989Z INFO : Set security protocol: 00000800
2021-10-10T16:10:33.7910989Z INFO : Opening connection to dzr-api-amzn-us-west-2-fa88.api-upe.p.hmr.sophos.com
2021-10-10T16:10:33.7910989Z INFO : Request content size: 30
2021-10-10T16:10:33.7910989Z ERROR : WinHttpSendRequest failed with error 12007
2021-10-10T16:10:33.8067220Z INFO : Failed to connect using proxy '' with error: WinHttpSendRequest failed
2021-10-10T16:10:33.8067220Z INFO : Cleaning up extracted files
2021-10-10T16:10:33.8067220Z ERROR : Error downloading/running stage 2: Failed to get stage-2 info: Failed to connect with any proxy: certificate check failure

please how can I fix it.

your quick answer is appreciated, thanks



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