I do have a policy Block-USB devices with many exceptions.
Suddenly I got the message the device is blocked when installing a printer even when the printer ( MTP/PTP ) is on the exception list by model-id.
In windows the user goes to setting>devices>printer&scanner > add a printer
Then windows find the printer and you can choose it to install it.
Then the massage pops up that it is blocked.
In Sophos central I found NO entry in this policy > peripheral exemptions > add exemptions to add this printer to the list .
It is already added to the list and till a few weeks ago it worked fine but now this printer model is blocked.
Is there a log-file where I can find what part will be blocked ?
But not the folder: C:\ProgramData\Sophos\Sophos Device Control > it is not existing!
In Sophos central client event I get this:
Sep 27, 2023 3:54 PM Peripheral blocked: HP PageWide MFP P57750 
But when I install the printer not from the windows finding then choose manuell with the IP-address, then the installation works but the user need an admin-account.
Any idea ?
[edited by: Gladys at 7:44 AM (GMT -7) on 3 Oct 2023]