Windows VPN not connection. Error 809

Thank you for reaching the community forum.

May we know which VPN application you're using and facing an issue with? Also, based on the core agent you're currently using, the version is outdated. Can you try performing manual updates on your core agent and let us know if the issue still persist?

Thank you for reaching the community forum.

May we know which VPN application you're using and facing an issue with? Also, based on the core agent you're currently using, the version is outdated. Can you try performing manual updates on your core agent and let us know if the issue still persist?

Hi, thanks for your reply ... all native windows vpn connections (WAN Miniport (L2TP)) and DrayTek SSL VPN onnections. The DrayTek PPTP connections work ok as do my Netextender and Sophos SSL VPN clents. I'm not sure how to update the core agent ... maybe you can help?

Thanks

Kieran

When I go into the About screen on my laptop application, the update status was updating successfully but now, when I click Update Now, its failing.

This is what is failing to update: Sophos HitmanPro Alert v3.9.1.2325 failed to install

The most common reason HitmanPro fails to update/install is due to pending reboots. The "Sophos HitmanPro.Alert Install Log" is in the "C:\Windows\Temp" directory if you'd like to check for this. 

If you'd instead like to isolate Sophos from the issue you're experiencing, the easiest way to do this is to use the local policy override to disable the scanning components. You'll find guidance on what to do in the following article. 
- https://support.sophos.com/support/s/article/KB-000036572?language=en_US

Another option would be to uninstall Sophos from one of the devices as a test, to see if the issue goes away.

Thanks, I checked the hitman logfile and it looks like the update needed a reboot, which I did and now it looks like updates have been installed, although the core and device encryption are still 2022.

I have to try the other suggestion too ...

Thanks

Kieran

I've also uninstalled Sophos Endpoint but the issue is still there. How do I reinstall it? I can't find a download page and I've gone into the central console and asked it to perform an update but I dont know how it does that.

Thanks

Kieran

Hello Kieran,

to (re-) install the Sophos Central Endpoint Protection Clientsoftware you log into your Sophos Centrall account, go to "Endpoint Protection" then select from the left menu "Protect Devices". That is where you can download the most recent installers for the software you subscribed for.