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Licensing

のりこ 石川
１．About the licensing
　　
　If I don't use the computer with Intercept installed for a while, will my license be removed　utomatically?
　On the Device, it seems that tthe computer with the triangle icon is not licensed.
   
２．About the Warning
　When I replaced computers,  the following warning was given.
【I understand that deleting this computer will prevent any computer that shares its ID from communicating with Sophos Central.】
    
Because the new computer and the old computer have the same computer name and user name.
    If I delete the old computer, should I reinstall Intercept on the new computer?


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  • 0

    Thank you for reaching the community forum.

    For your first query, it is yes, after 90 days of being offline, the license will automatically remove from the device, and you’ll have one available license to use. 

    For the next query, it isn’t advisable to use a duplicate hostname for your devices as this will cause conflict on your Sophos central, and your device may not update properly.

    You don't need to reinstall the endpoint on the computer you wish to retain. But you need to delete the duplicate hostname on Sophos Central. You can Identify them as the device's status will show if they're online on not. 

    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer

    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
Reply
  • 0

    Thank you for reaching the community forum.

    For your first query, it is yes, after 90 days of being offline, the license will automatically remove from the device, and you’ll have one available license to use. 

    For the next query, it isn’t advisable to use a duplicate hostname for your devices as this will cause conflict on your Sophos central, and your device may not update properly.

    You don't need to reinstall the endpoint on the computer you wish to retain. But you need to delete the duplicate hostname on Sophos Central. You can Identify them as the device's status will show if they're online on not. 

    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer

    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
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  • +1 in reply to GlennSen 
    Thank you for answering.

    1.If the devices go online after day 91,will Sophos be uninstalled on the devices?
    2.[The number of licenses is the same as the number of devices with green checks icon on the devices tab in Sophos Central]

     Is this correct?

  • 0 in reply to のりこ 石川

    Thank you for getting back to us. 


    If the devices go online after day 91, will Sophos be uninstalled? - No, the endpoint will remain on the device. However, it won't be updating to Sophos Central
    The number of licenses is the same as the number of devices with the green checks icon on the devices tab in Sophos Central]

    Is this correct? - No, Endpoint client licensing depends on users. You may refer to this KB article to further understand the license distribution for your clients. 

    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer

    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
  • 0 in reply to GlennSen 
    Thank you for answering.

    KB-000035892 says that "If the device is offline for more than 30 days, this device will no longer consume a license”
    Will the license not be consumed even if it goes online after the 31 days?

    Will unlicensed PCs still be protected?
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