SSPService.exe consuming huge amounts of RAM

Hi Paul,

Thanks for reaching out to the Sophos Community Forum. 

As you mentioned Splashtop, do you know if the devices in question are using "Splashtop Streamer"? 

I was able to locate the following article which may shed some more light on this issue. 
- Systems running Sophos Central Server Core Agent exhibit high CPU and RAM usage after updating Splashtop Streamer

Hi Kushal,

Thanks for the reply - yes, they are indeed using Splashtop Streamer and on the few that I have checked the version is 3.5.6.0.

I've implemented the suggested fix in the article for the most affected customer - hopefully this is the answer.

I'll come back with an update when I have one.

Thanks again,

Paul.

Hi Kushal,

We have confirmation this fix works - thank you very much for your help!

Regards,

Paul.

Hi Paul.  I am having the same issue.  Question...when you entered the path for the Global Exclusion, did you enter both the long form and short form? I read that sometimes names longer that 11 characters with spaces can cause issues. i.e 

C:\Program Files (x86)\Splashtop\Splashtop Remote\Server\log\

C:\Progra~1\Splashtop\Splash~1\Server\log\

Thanks for the help!

Jason

Hi Jason,

I only entered the long form and that was enough to do the trick.

just remember to include the trailing \ otherwise Sophos takes it as a FILE exclusion.

Regards,

Paul

Even though the folder exclusion initially fixed the problem for us, we have also today had to add a global exclusion for the process sragent.exe too. Things are back to "normal" again for the moment...

A newer version of Splashtop has been released recently, showing some improvements for customers. I suggest giving this a try if you continue to experience issues.
- Splashtop Version 3.5.8.0

I encountered this very same problem this morning - the patch to the latest version of Splashtop Streamer resolved the issue completely.

Thank you for your post with the solution

Thanks for the update Todd. Great to know