We have had several complaints from different Sophos Intercept X Advanced users that their Windows 10 PCs are running extremely slowly. This has been over the past week or so.
When Task Manager is launched it shows 97% of RAM is used up and a majority of that is by the Sophos SSPService.
When we try to access the PCs via Datto RMM WebRemote or Splashtop the connection is unsuccessful.
If I manually stop the services: Sophos File Scanner, Health, MCS Agent, MCS Client, Network Threat Protection and then EndTask the System Protection Service this reduces the memory usage and allows me to connect remotely. I can the remove Sophos Endpoint to get the machine working again.
This is obviously very much a workaround and my fear is that many more (if not all) of our customers PCs exhibit this behaviour at the same time!
Component versions are Sophos Core Agent v2022.4.3.1 & Sophos Intercept X 2023.1.0.79
Has anybody else come across this yet and if so is there a fix?
Thanks in advance,
[edited by: Gladys at 7:13 AM (GMT -7) on 24 May 2023]