We have Sophos Central Endpoint Protection for macOS installed on 50+ laptops and a few computers a day lose internet. We try to turn wifi on/off, and different browsers and it doesn't work.
Oddly though if we launch Sophos Endpoint Self Help and disable the Captive Portal Mode then the internet works, for 5 minutes, until captive portal protection re-enables. Rebooting will make this go away for some time.
Our WiFi does not have a captive portal, it is a simple WPA2 password. The vast majority of laptops are connected to the WiFi without issue.
1. Is there some setting to make this happen less often?
2. Can we relax browser protection with a set of trusted WiFis?
3. Can we set the Captive Portal Mode for a few hours?
Typical system info:
Operating System Version: macOS (13.3)
Proxy Configuration: No proxy configured in policy
Endpoint Advanced: Installed
Sophos Intercept X: Installed
Device Encryption: Installed
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