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Sophos Network Trheat Protection installation failed

The component is not installed, I already tried to uninstall and install again, restart the computer several times and nothing, the operating system is windows 10

SophosCloudInstaller_20230302_041225.log

2023-02-28T23:26:01.054Z [ 7252: 7024] I Begin IProductSetup2::Install for Sophos Network Threat Protection
2023-02-28T23:26:01.055Z [ 7252: 7024] A Constructing installer for Sophos Network Threat Protection
2023-02-28T23:26:01.056Z [ 7252: 7024] I   ZTNA is not installed: nothing to uninstall
2023-02-28T23:26:01.201Z [ 7252: 7024] I Running: NTP installer
2023-02-28T23:26:01.201Z [ 7252: 7024] I   Executing step: Current Installation Version Logger
2023-02-28T23:26:01.201Z [ 7252: 7024] I     NTP Version: <Not Installed>
2023-02-28T23:26:01.202Z [ 7252: 7024] I     Sntp Version: <Not Installed>
2023-02-28T23:26:01.202Z [ 7252: 7024] I     SophosZtnaTap Version: <Not Installed>
2023-02-28T23:26:01.202Z [ 7252: 7024] I     SntpService Version: <Not Installed>
2023-02-28T23:26:01.202Z [ 7252: 7024] I   Executing step: To Be Installed Version Logger
2023-02-28T23:26:01.202Z [ 7252: 7024] I     NTP Version: 1.17.1467
2023-02-28T23:26:01.203Z [ 7252: 7024] I     Sntp Version: 1.17.1461
2023-02-28T23:26:01.204Z [ 7252: 7024] I     SophosZtnaTap Version: 9.24.6.3
2023-02-28T23:26:01.205Z [ 7252: 7024] I     SntpService Version: 1.17.1361
2023-02-28T23:26:01.205Z [ 7252: 7024] I   Executing step: NTP directory installer
2023-02-28T23:26:01.205Z [ 7252: 7024] I     Executing step: Create directory C:\Program Files\Sophos\Sophos Network Threat Protection and all parent directories
2023-02-28T23:26:01.206Z [ 7252: 7024] I     Executing step: Create directory C:\Program Files\Sophos\Sophos Network Threat Protection\IPS Configuration and all parent directories
2023-02-28T23:26:01.207Z [ 7252: 7024] I     Executing step: Create directory C:\Program Files\Sophos\Sophos Network Threat Protection\IPS Dynamic Modules and all parent directories
2023-02-28T23:26:01.208Z [ 7252: 7024] I     Executing step: Create directory C:\Program Files\Sophos\Sophos Network Threat Protection\IPS Dynamic Preprocessors and all parent directories
2023-02-28T23:26:01.209Z [ 7252: 7024] I     Executing step: Create directory C:\ProgramData\Sophos\Sophos Network Threat Protection and all parent directories
2023-02-28T23:26:01.210Z [ 7252: 7024] I     Executing step: Create directory C:\ProgramData\Sophos\Sophos Network Threat Protection\Logs and all parent directories
2023-02-28T23:26:01.211Z [ 7252: 7024] I     Executing step: Create directory C:\ProgramData\Sophos\Sophos Network Threat Protection\IPS and all parent directories
2023-02-28T23:26:01.212Z [ 7252: 7024] I     Executing step: Create directory C:\ProgramData\Sophos\Heartbeat and all parent directories
2023-02-28T23:26:01.213Z [ 7252: 7024] I     Executing step: Create directory C:\ProgramData\Sophos\Heartbeat\Config and all parent directories
2023-02-28T23:26:01.215Z [ 7252: 7024] I     Executing step: Create directory C:\ProgramData\Sophos\Heartbeat\Logs and all parent directories
2023-02-28T23:26:01.216Z [ 7252: 7024] I     Executing step: Create directory C:\ProgramData\Sophos\Heartbeat\Persist and all parent directories
2023-02-28T23:26:01.217Z [ 7252: 7024] I   Executing step: Driver installer
2023-02-28T23:26:01.218Z [ 7252: 7024] I     Executing step: CopyMultipleFilesStep: copying 3 files
2023-02-28T23:26:01.218Z [ 7252: 7024] I       Executing step: CopyFile(C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\ntp64\Sophos\Sophos Network Threat Protection\Sntp.sys, C:\Program Files\Sophos\Sophos Network Threat Protection\Sntp.sys)
2023-02-28T23:26:01.220Z [ 7252: 7024] I       Executing step: CopyFile(C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\ntp64\Sophos\Sophos Network Threat Protection\Sntp.inf, C:\Program Files\Sophos\Sophos Network Threat Protection\Sntp.inf)
2023-02-28T23:26:01.222Z [ 7252: 7024] I       Executing step: CopyFile(C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\ntp64\Sophos\Sophos Network Threat Protection\Sntp.cat, C:\Program Files\Sophos\Sophos Network Threat Protection\Sntp.cat)
2023-02-28T23:26:01.224Z [ 7252: 7024] I     Executing step: CopyFile(C:\Program Files\Sophos\Sophos Network Threat Protection\Sntp.sys, C:\WINDOWS\system32\Drivers\sntp.sys)
2023-02-28T23:26:01.242Z [ 7252: 7024] I     Executing step: Install service step: sntp
2023-02-28T23:26:01.243Z [ 7252: 7024] I       Successfully created service: 'sntp'.
2023-02-28T23:26:01.244Z [ 7252: 7024] I       Set service description to: 'Sophos Network Threat Protection Driver'.
2023-02-28T23:26:01.244Z [ 7252: 7024] I     Executing step: Start service step: sntp
2023-02-28T23:26:01.295Z [ 7252: 7024] I       Waiting 60000ms for service to start.
2023-02-28T23:26:01.295Z [ 7252: 7024] I       Waiting for operation to succeed within 60000ms.
2023-02-28T23:26:01.295Z [ 7252: 7024] I       The service is running.
2023-02-28T23:26:01.295Z [ 7252: 7024] I   Executing step: Event manifest installer
2023-02-28T23:26:01.295Z [ 7252: 7024] I     Executing step: CopyFile(C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\ntp64\Sophos\Sophos Network Threat Protection\Sntp.man, C:\Program Files\Sophos\Sophos Network Threat Protection\Sntp.man)
2023-02-28T23:26:01.296Z [ 7252: 7024] I     Executing step: RegisterEventManifest(C:\Program Files\Sophos\Sophos Network Threat Protection\Sntp.man)
2023-02-28T23:26:01.613Z [ 7252: 7024] W       InstallManifest: error installing manifest file C:\Program Files\Sophos\Sophos Network Threat Protection\Sntp.man
2023-02-28T23:26:01.613Z [ 7252: 7024] E     Failed step: RegisterEventManifest(C:\Program Files\Sophos\Sophos Network Threat Protection\Sntp.man), rolling back previous steps
2023-02-28T23:26:01.613Z [ 7252: 7024] I     Rolling back step: CopyFile(C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\ntp64\Sophos\Sophos Network Threat Protection\Sntp.man, C:\Program Files\Sophos\Sophos Network Threat Protection\Sntp.man)
2023-02-28T23:26:01.614Z [ 7252: 7024] W     Failed composite step
2023-02-28T23:26:01.614Z [ 7252: 7024] E   Failed step: Event manifest installer, rolling back previous steps
2023-02-28T23:26:01.614Z [ 7252: 7024] I   Rolling back step: Driver installer
2023-02-28T23:26:01.614Z [ 7252: 7024] I     Rolling back step: Start service step: sntp
2023-02-28T23:26:01.656Z [ 7252: 7024] I       Waiting 60000ms for service stop
2023-02-28T23:26:01.656Z [ 7252: 7024] I       Waiting for operation to succeed within 60000ms.
2023-02-28T23:26:01.656Z [ 7252: 7024] I       Service has stopped.
2023-02-28T23:26:01.656Z [ 7252: 7024] I     Rolling back step: Install service step: sntp
2023-02-28T23:26:01.656Z [ 7252: 7024] I       Rollback: deleting service: sntp
2023-02-28T23:26:01.657Z [ 7252: 7024] I       Waiting 60000ms for service deletion
2023-02-28T23:26:01.657Z [ 7252: 7024] I       Waiting for operation to succeed within 60000ms.
2023-02-28T23:26:01.657Z [ 7252: 7024] I       Successfully deleted service: sntp
2023-02-28T23:26:01.657Z [ 7252: 7024] I     Rolling back step: CopyFile(C:\Program Files\Sophos\Sophos Network Threat Protection\Sntp.sys, C:\WINDOWS\system32\Drivers\sntp.sys)
2023-02-28T23:26:01.659Z [ 7252: 7024] I     Rolling back step: CopyMultipleFilesStep: copying 3 files
2023-02-28T23:26:01.659Z [ 7252: 7024] I       Rolling back step: CopyFile(C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\ntp64\Sophos\Sophos Network Threat Protection\Sntp.cat, C:\Program Files\Sophos\Sophos Network Threat Protection\Sntp.cat)
2023-02-28T23:26:01.660Z [ 7252: 7024] I       Rolling back step: CopyFile(C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\ntp64\Sophos\Sophos Network Threat Protection\Sntp.inf, C:\Program Files\Sophos\Sophos Network Threat Protection\Sntp.inf)
2023-02-28T23:26:01.660Z [ 7252: 7024] I       Rolling back step: CopyFile(C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\ntp64\Sophos\Sophos Network Threat Protection\Sntp.sys, C:\Program Files\Sophos\Sophos Network Threat Protection\Sntp.sys)
2023-02-28T23:26:01.661Z [ 7252: 7024] I   Rolling back step: NTP directory installer
2023-02-28T23:26:01.661Z [ 7252: 7024] I     Rolling back step: Create directory C:\ProgramData\Sophos\Heartbeat\Persist and all parent directories
2023-02-28T23:26:01.661Z [ 7252: 7024] I     Rolling back step: Create directory C:\ProgramData\Sophos\Heartbeat\Logs and all parent directories
2023-02-28T23:26:01.661Z [ 7252: 7024] I     Rolling back step: Create directory C:\ProgramData\Sophos\Heartbeat\Config and all parent directories
2023-02-28T23:26:01.661Z [ 7252: 7024] I     Rolling back step: Create directory C:\ProgramData\Sophos\Heartbeat and all parent directories
2023-02-28T23:26:01.662Z [ 7252: 7024] I     Rolling back step: Create directory C:\ProgramData\Sophos\Sophos Network Threat Protection\IPS and all parent directories
2023-02-28T23:26:01.662Z [ 7252: 7024] I     Rolling back step: Create directory C:\ProgramData\Sophos\Sophos Network Threat Protection\Logs and all parent directories
2023-02-28T23:26:01.662Z [ 7252: 7024] I     Rolling back step: Create directory C:\ProgramData\Sophos\Sophos Network Threat Protection and all parent directories
2023-02-28T23:26:01.662Z [ 7252: 7024] I     Rolling back step: Create directory C:\Program Files\Sophos\Sophos Network Threat Protection\IPS Dynamic Preprocessors and all parent directories
2023-02-28T23:26:01.662Z [ 7252: 7024] I     Rolling back step: Create directory C:\Program Files\Sophos\Sophos Network Threat Protection\IPS Dynamic Modules and all parent directories
2023-02-28T23:26:01.662Z [ 7252: 7024] I     Rolling back step: Create directory C:\Program Files\Sophos\Sophos Network Threat Protection\IPS Configuration and all parent directories
2023-02-28T23:26:01.662Z [ 7252: 7024] I     Rolling back step: Create directory C:\Program Files\Sophos\Sophos Network Threat Protection and all parent directories
2023-02-28T23:26:01.663Z [ 7252: 7024] I   Rolling back step: To Be Installed Version Logger
2023-02-28T23:26:01.663Z [ 7252: 7024] I   Rolling back step: Current Installation Version Logger
2023-02-28T23:26:01.663Z [ 7252: 7024] W   Failed composite step
2023-02-28T23:26:01.663Z [ 7252: 7024] I Execution failed: NTP installer
2023-02-28T23:26:01.663Z [ 7252: 7024] E Action failed; reboot is not required
2023-02-28T23:26:01.663Z [ 7252: 7024] I End product setup



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