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Central - New Admin User Not Receiving Setup Mail

Onur Akcay

Hello,

I want to create a new superadmin user on my sophos central but user is not receiving any mail. I've created 2 super admin accounts before succesfully but im failing this one. Any ideas? Thanks



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  • 0

    Hi Onur,

    Thanks for reaching out to the Sophos Community Forum. 

    When you try creating the admin user, do you see any errors generated from Sophos Central after clicking the save button? If the email address has already been used with Sophos Central, you should see an error stating, "Email already in use". 

    I'd suggest checking the Junk/Spam mailboxes as well to see if the email was moved to a different folder.

    The email will state "Microsoft on behalf of Sophos" this is because of the authentication process Sophos uses for login.

    Kushal Lakhan
    Team Lead, Global Community Support
    Connect with Sophos Support, get alerted, and be informed.
    If a post solves your question, please use the "Verify Answer" button.
    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
  • 0 in reply to Qoosh

    Hello, no i am not getting any error while creating new account. I can succesfully create new account and i can get mail if i do " forgot password" but i am not getting any mail when i have to create pin either.

  • +1 in reply to Onur Akcay

    Checking the responses we see when you attempt the account creation, it looks like your email address is being blocked by AWS. 

    Please reach out to our Customer Care team so they may generate a request to unblock the email address. You can do this either by opening a case from the Support Portal, or by reaching out over the phone.

    Feel free to follow up with me via Private Message so I may add notes to the case as well.  

    Kushal Lakhan
    Team Lead, Global Community Support
    Connect with Sophos Support, get alerted, and be informed.
    If a post solves your question, please use the "Verify Answer" button.
    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
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