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Sophos File Scanner Hight Hardware Usage

Tamoor Sohail

Hi,

I work in an organisation environment where we have a variety of user laptops and are running Sophos Endpoint.

Products

Core Agent 2022.4.1.1

Sophos Intercept X 2022.1.3.3

We have been experiencing an issue with one device, a Lenovo V15-11L where the Sophos File Scanner task is always running at a high CPU, Memory and Disk rate.

This device has been reset multiple times and the issue remains in place. Please could someone offer some advise on a solution to this as no other devices have experienced any issues with this?

I look forward to hearing from you.

Kind Regards,


Tamoor



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