Below is the list of actions that were taken Network connection is Endpoint > Sophos Firewall > PEPLink (Load balancer) > ISP The customer advises that there’s no blocking in the PEPlink device Heartbeat service is running The test machine is using the IP address from the internal firewall Core agent is installed in the test machine Magic IP (52.5.76.173) is unreachable from the endpoint device via ICMP or via port 8347 Run packet capture and see one-way traffic This is also the same with tcpdump Enable the test firewall rule but still the same Hbtrust.log shows the message user devices list is empty and nothing to fetch from Central No error in heartbeat.log Restarted the heartbeat but still the same The firewall does not show any endpoint certificate (epcert) The XML file from the endpoint does not show the endpoint certificate

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Security Heartbeat could not sync from Sophos central

Jorge Vilbar over 1 year ago

Below is the list of actions that were taken

Network connection is Endpoint > Sophos Firewall > PEPLink (Load balancer) > ISP
The customer advises that there’s no blocking in the PEPlink device
Heartbeat service is running
The test machine is using the IP address from the internal firewall
Core agent is installed in the test machine
Magic IP (52.5.76.173) is unreachable from the endpoint device via ICMP or via port 8347
Run packet capture and see one-way traffic
This is also the same with tcpdump
Enable the test firewall rule but still the same
Hbtrust.log shows the message user devices list is empty and nothing to fetch from Central
No error in heartbeat.log
Restarted the heartbeat but still the same
The firewall does not show any endpoint certificate (epcert)
The XML file from the endpoint does not show the endpoint certificate

This thread was automatically locked due to age.

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