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Hello community,
following Log after install of Sophos Endpoint - the W7/64 is completely patched !The extended License is installed.
2022-12-29T09:43:24.9810716Z INFO : Cache folder: C:\\ProgramData\\Sophos\\AutoUpdate\\cache2022-12-29T09:43:24.9910722Z INFO : Checking manifest:C:\\ProgramData\\Sophos\\AutoUpdate\\Cache\\decoded\\sse64\\manifest.dat2022-12-29T09:43:25.2010842Z INFO : Installing Component: Sophos Standalone Engine v1.8.108.12022-12-29T09:43:25.2020843Z INFO : IsWow64Process2 not available on older platforms2022-12-29T09:43:25.2020843Z INFO : setupDll='setup.dll'; setupExe='su-setup32.exe'.2022-12-29T09:43:25.2560874Z ERROR : su-setup: exit 12022-12-29T09:43:25.2560874Z INFO : Installed Sophos Standalone Engine v1.8.108.1: -2147213568 (reboot code: 0)2022-12-29T09:45:25.2569510Z INFO : IsWow64Process2 not available on older platforms2022-12-29T09:45:25.2569510Z INFO : setupDll='setup.dll'; setupExe='su-setup32.exe'.2022-12-29T09:45:25.3129542Z ERROR : su-setup: exit 12022-12-29T09:45:25.3129542Z INFO : Installed Sophos Standalone Engine v1.8.108.1: -2147213568 (reboot code: 0)2022-12-29T09:49:25.3136815Z INFO : IsWow64Process2 not available on older platforms2022-12-29T09:49:25.3136815Z INFO : setupDll='setup.dll'; setupExe='su-setup32.exe'.2022-12-29T09:49:25.3666845Z ERROR : su-setup: exit 12022-12-29T09:49:25.3666845Z INFO : Installed Sophos Standalone Engine v1.8.108.1: -2147213568 (reboot code: 0)2022-12-29T09:49:25.3666845Z ERROR : Installation failed
What can I do ?
Thank you for reaching the community,Can you confirm if you have an extended support subscription on your license?
yes, we have an extended subscription
When checking the specific component installation logs in the C:\Windows\Temp directory are you seeing any certificate errors?
The following post appears to describe a similar issue to what you are experiencing. - IsWow64Process2 not available on older platforms
I'd suggest trying the following commands.
mkdir C:\digicerttemp
cd C:\digicerttemp
certutil.exe -urlcache -f https://cacerts.digicert.com/DigiCertTrustedRootG4.crt C:\digicerttemp\DigiCertTrustedRootG4.crt
certutil.exe -addstore root C:\digicerttemp\DigiCertTrustedRootG4.crt
cd \
rmdir digicerttemp /S /Q